"The customer service is HORRIBLE"

The customer service is HORRIBLE. Kaden Fuller the account manager is rude and not helpful. I have moved and sent everything they have asked me to do and they keep charging me. I would never get this alarm. RUN

"Our experience with Northstar alarm…"

Our experience with Northstar alarm have been a nightmare. When we first signed up with Northstar we were never told the contract was for 5 years... that is fraud. If you are reading reviews and wondering if should choose them as an alarm company run an don't look back. We have camera items that are not working. We have been paying $85 monthly for 5 years. My husband started calling Northstar beginning in May 2021 asking them when was our contract up. He was told he needed to speak with a Manager and never did. When he called again and spoke to a customer service representative he was told to call back in October when his contract was up. So it is October and he called back he now being told that he needed to cancel in writing 60 days before the contract ended. Now a new contract has started for 18 months because the 5 year contract was not cancelled 60 day before it ended. This is VERY VERY manipulative and deceptive practices. Especially since he has been calling since May 2021 (we have documented proof) and was told to call back in October and when we did to be told this crap. I spoke to Mason who was not helpful at all. He told me there was no one else I could speak to besides him. No supervisors not management no one else could help us. Please do not waste your time or money. I demand for our contract to be canceled when it was supposed to cancel and not to start another 18 month term. We do not want to continue any business with Northstar or be responsible for any bills from this new 18 month contract. We were not aware of any 60 notice needed and was not given incorrect information from your staff. CANCEL OUR CONTRACT WHEN IT FIRST EXPRIED!!

"We have been with Northstar for over 8…"

We have been with Northstar for over 8 years and regretted it from the first year. It took 4 tech visits initially to get the system working right after we signed up. Their "local" support was very scarce . After that the system worked fine within its capabilities, and we dealt with the limited functionality and outdated functionality. The system was locked up with their security codes etc we could not make any changes ourselves. After our multi year initial contract was up they took it upon themselves, to renew our contracts automatically without any notification or authorizations. They arbitrarily increased renewal intervals from 12 months to 16 months. The employees are pleasant but support and company policies are shady and unacceptable. If you are looking for advice, I would say stay away from this company. They are the kind of company that gives security business a terrible reputation.

"Never sign with NorthStar"

We were not told we were signing a 5 year contract, something we NEVER have/would have done for something other than something like a car loan.
Poor quality and workmanship, so much so that we barely even used the system before we gave up as even after being “repaired” multiple times, it never worked
We are imprisoned by the company and cannot get out of our contract even tho we moved 3 years ago and are renting the home
Rude employees
Overpriced
Overall, one of the worst experiences I’ve ever had with any company. Basically, NorthStar is a thief

"While employees there attempt to appear…"

While employees there attempt to appear pleasant, their business practices are shady in their communication by being vague and non-transparent. Not taking into consideration the uncertainties of buying/selling homes and using to their advantage to continue to require payments. Very unreasonable and untrustworthy company.

"DONT DO IT"

DONT DO IT
The service is horrible, waking up in the middle of the night due to no connection all the time. I called and they sent me a new card (cell card) still no good. CUSTOMER SERVICE IS CRAP they wont call you back EVER. your alarm goes off dont worry they will call you for that 5 minutes later and then twice even if you canceled on your panel, phone and via text. Tried canceling and was told I'd have to pay until the end of contract, fine left it. then tried after and they said nope need a 60 day PRIOR to end of contract or it auto renews for another 18 months locking me in again.

"Was also someone who was told the…"

Was also someone who was told the contract was 2 years but I ended up finding out it was a 5 year contract. Not happy at all with the service, equipment works when it want to and you come out way to much money than they’re actually worth because the city charges you a fee for having a security alarm, the city charges you when you request for police dispatch, for when the alarm goes off, You would think this is covered by the security payment being made each month of close to $80, which LAST 5 years!!! They charge a hefty fee for canceling and force you to send in writing that you want to cancel service

"This is by far the worst company ever…"

This is by far the worst company ever their equipment is faulty they do nothing to help you out they give you the runaround and they still want to charge you the full amount even if your service has been down for over a month they will not offer any kind of discounts or anything for a service tech to come out anybody who’s looking into alarm system please please stay away from Northstar alarm security system they are the worst and you will waste your money and you will get ripped off. This is a true honest review I’ve dealt with this for over six months giving them the chance to help or repair the issue with no success. And if you do decide to go with Northstar good luck!

"Honestly the worst company to ever deal with"

Honestly the worst company to ever deal with
Bought a house and the previous home owner had it and we were to just take over on the contract no big deal right? Wrong it took 4 months to get the system up and running multiple calls. Set up appointments with them and they wouldnt show or call back. Are expected to pay while the system was down. Charged us for tech to come out
Oh and would email previous home owner about the system. So nice to know some one who may still have a key to my house was getting emails letting them know the system was down. Not worth it terrible customer service

"Me and wife been customer for 4 years"

Me and wife been customer for 4 years, Broken equipment, no return calls , try to double bill us ,Missed appointments ,Worst company out there , As of this date we found BBB website with hundreds and hundreds of complaints, DO NOT USE THIS DEMON DRIVEN company, We will not give NORTHSTAR ALARM 1 more penny for them not providing us our service they agreeded to in writing, RUN from this company