"Amazing customer service"

Amazing customer service. We wouldn't use another brand now.

"Great communication and super helpful!"

Great communication and super helpful!

"I was having trouble with the app and…"

I was having trouble with the app and the chat facility was really helpful and pretty quick. My only negative so far is I found it difficult to verify my identity and the problem was my out of date passport, the app didn’t tell me what the problem was it just refused to work which was frustrating.

"Queries resolved promptly and…"

Queries resolved promptly and efficiently

"Wandile was super friendly"

Wandile was super friendly, helpful and professional. He took the opportunity on our call to give me some useful tips, which was great! Thanks Wandile

"Quick concise response"

Quick concise response

"Jessica was very helpful."

Jessica was very helpful.

"Jessica has been an absolute star"

Jessica has been an absolute star, helping us through the ID check. We are very grateful for her guidance. Thank you.

"Not allowed to rent a house"

Wanted to rent a house, was told I had to use checkboard app to complete the referencing stage.
Turns out that they only accept a passport and driving licence for ID. Having never been over seas, and not having to drive I don't have either. This meant I couldn't continue with the referencing through the app.

After contacting them via the number on their webside, they simply said there was nothing they could do and that I would have to speak with my housing agency, who in turn said that by law they are not allowed to go without me finishing the referencing stage as it's used to prevent any possible money fraud.

I'm now constanly reminded via email to complete my ID check, reminding me that I'm no longer able to getthe dream property me and my partner wanted to rent, and the smug "help" hyperlink they provide for if you are having issues with this step simply refers you to a page that states "Sorry at the moment we are not accepting any other documents."

Not everyone has a passport and driving licence.. they clearly know this to be the case otherwise they wouldn't have a help section about it. So why no alternative?

"Yazad was so helpful"

Yazad was so helpful and nothing was too much trouble, he responded so quickly when I had any issues.