"The agent who handled my enquiry…Good Experience"

The agent who handled my enquiry (Wandile) was calm and reassuring. He helped me sort out the difficulties I was experiencing using the app. Very professional and positively disposed.

"Real person, helpful and friendly"

Quick, helpful and friendly

"Wandile was brilliant !"

Wandile was excellent! Calm and polite during our call, he helped me navigate through a few issues I was facing.
Great customer service !

"I contacted Wandile"

I contacted Wandile, who was very helpful and pleasant. He helped me sort out a part I was stuck on.

"One of the more frustrating apps"

I’m surprised to hear that people have success with this. I went through it all, with some difficulty, and at the end it said some sections were incomplete. Tried again and found it failed at other points. After about 90 minutes of trying I gave it up as a bad job.

"Straightforward apart from the bug"

The process was ok but there seemed to be a glitch in filling out the address history. It kept asking for the last 3 years when we had lived at our address for 16 years. When I went back later and filled it in it went through straight away. My partner had a similar problem and she had to use the chat facility and the problem was that once filled in it doesn't show but the info seems to go through ok. It really shouldn't have that big on the software.

"I thought the request was a scam but…"

I thought the request was a scam but Wandile at Checkboard helped me through the whole process - great service.

"Quick and responsive and friendly…"

Quick and responsive and friendly assistance with great knowledge of the process and happy to help

"Very responsive and made the process…"

Very responsive and made the process very swift and simple

"Outstanding customer service"

Wandile and the team at Checkboard have been outstanding in resolving our issues with regards to completing checkboard. Wandile called me and talked me through the entire process step by step and painstakingly talked me through every field. Without Wandile and his dedication to get this resolved I would not have been able to complete this.