"Quite a tedious process"

I found the app quite a tedious process and not very flexible. I did have to call the help centre twice and ask the online help as well. In all instances the agents were very helpful but a pity I had to call in the first place. I am very tech savvy but found the app quite inefficient.
One of the main issues was that my bank was not listed on their external app.

"My conveyancer insisted I use this app…"

My conveyancer insisted I use this app regardless that it went well beyond legal requirements. The AI model refused to accept my face, despite trying different backgrounds, lighting, Etc. I tried their tech support which was useless and refused to connect me to any sort of real person

"Solved the problem, above and beyond."

Wandile was patient, understanding and reassuring. He dealt with the issue quickly and with confidence and resolved it not just by fixing an issue, but actually guiding me through the entire process whilst I remained on the phone.

"Help for older people not used to modern technology!Unfortunately I did not realize that…"

Unfortunately I did not realize that the purchase side of my transaction had cleared, but not the sale of my bungalow. I phoned up, and you were able to link to a senior technician and the problem was sorted in fifteen minutes. I was very grateful and appreciative of the efficient and courteous service!

"very patient on the phone"

very patient on the phone

"Unable to complete the checkboard as I…"

Unable to complete the checkboard as I don't have the ID that the app requires. I phoned the helpline and all I got was you need a valid passport or driving licence. He did not want to find another way around this. Just kept repeating what the app required and money laundering rules.

"Wonderful Wandile"

Thank you so much to Wandile who was extremely patient & helpful when we could not complete ID checks on
my ( very old ) phone !

"Checkboard review"

I initially had a bad experience with the Checkboard information app. It started with the fact that my mobile was not compatible with the Checkboard requirements. After help from their administrative team I was able to use my husband's mobile. I then had a number of problems generally with the app itself which again the administrative team helped me with. Without their help I would not have been able to complete the task. My thanks go to them for all their assistance.

"Great help"

Really great experience with Check board today :)

"Great customer service!"

The team at checkboard always offer assistance when needed, with very quick response times and friendly manner. They are a great pleasure to deal with. Thank you