"mysteriously subscribed for renewals"

When I placed my last order, it was not clear that I had signed up for a subscription plan. This is why I was charged for something I had not placed an order for, so I cancelled the subscription and left a review. Customer service was very quick to call and apologize. They confirmed that my subscription was cancelled and to show good faith, they refunded my order. I am pleased with this resolution. Thank you!

"Exactly what I ordered, packaged very conscientious of protecting the products. "

I wish the product was able to be shipped by more options, more emergency overnight, next day options.

"Great experience"

Issue resolved and rep was nice enough and very helpful in resolving the issue. Appreciate all the support

"Easy order process"

Easy order process. Lots of choices.

"Online browsing was no help"

Online browsing was no help, the lady in the phone was no help and promised a call back that never came. I had to call and get the right help.

"Best dang R-O system ever, "

We've had your PH90 RO system for a long while now . You and your service have been great.

"Great RO"

Great RO, good customer service

"Easy to order and understand I had the…"

Easy to order and understand I had the right part. Auto ship available gave an appealing discount.

"Good product at a fair price."

Good product at a fair price.

"I’ve been using the RO-PH90 for several…"

I’ve been using the RO-PH90 for several years. I’ve purchased one for a friend and now a third one for another friend’s housewarming gift. Prior to my APEC water system I used a box store RO unit. It worked then a diaphragm went out and leaked all over the floor. The water didn’t taste near as good as Apec.