"Very quick shipping"

Very quick shipping, I received the item in Australia in 1 week in perfect condition. I’m very happy with the whole purchasing experience and would buy from them again.

"Lång leveranstid."

Hittills har jag inte fått mina varor som jag beställde för över en vecka sedan. "Alltid snabba leveranser" skyltar dem med på sin hemsida. Men det håller jag inte med om. Tog 5 dagar innan Postnord ens fick en beställning på leverans från Skincity gällande min order, där efter tar det tydligen över 48 timmar att köra ett paket från Göteborg till Borås, det är inte ens en timme mellan städerna. Första gången jag beställer något här och kommer välja bort att göra det igen p.g.a väntetiden.

"Excellent customer service"

Excellent customer service, communication with store is easy, they reply quickly, in case you need clarification.

the Store offers regular promotions and competitive prices. the web site is easy to navigate and orders are delivered on time.
happy with my experience, highly recommend.

"Very short shelf life!"

I’ve given this a 2 star purely because their customer service responded quite quickly. However, having purchased an Evolve product through them because Evolve themselves were out of stock, I was very surprised when the item arrived and had only a few months left until the expiry date stamped on it. I was informed it was because the product was natural, but this isn’t the case at all because all other products I have purchased direct from Evolve themselves have had expiry dates on them for at least 12 months. Clearly this item has been sitting in a warehouse for quite some time! I won’t purchase through Skincity again, only direct through Evolve themselves to ensure I receive a fresh product!

"One of her worst company to buy…"

One of her worst company to buy products from, very rude customer service and lazy to help

"Elemis is one of my favourite brands"

Elemis is one of my favourite brands. This product purchased is no different ....one of the new ones in the Elemis range. I love this moisturiser. Thank you also SkinCity this is my first order with yourself. BRILLIANT SERVICE product competitively priced, good range on website and delivered SUPER QUICKLY. Thank you!!! ps love the free samples and the gratitude "gal". Thank you. Im so impresed I will copy this review onto TRUSTPILOT. And to think I have never heard of this company before. Thank you so much!!

Im UK based and see some negative reviews from those outside of this area. Dont blame the company.Whoever is placing order in whatever country is responsible for reading and getting the costs right. I know this will apply to me as well if I purchase from Europe. So I simply dont!!

"Avbröt min order som legat i 1 vecka…"

Avbröt min order som legat i 1 vecka för jag hade beställt för mycket varor och anklagade mig därefter för att inte vara en privatperson.

Det handlar förstås att de inte ville sälja varorna med så låg förtjänst. Hade varit bättre att meddela än att anklaga sina kunder.

"Avoid Skincity if outside UK"

Skincity clearly have no understanding of how customs work when shipping outside of the UK - which is really crazy this long after Brexit.

I was incorrectly charged customs (18 eur charges on a 65 eur order!) when all items under 150 eur should be customs free. The customer service representative wouldn't listen to this fact and wouldn't investigate why DPD was incorrectly charging customs fees.

They were totally unwilling to help and deflected responsibility for the problem - telling me to reach out to DPD to cancel my order.

AVOID purchasing from them if you live outside UK.

"Thank you customer service team"

Hello,

Lisa and Suzanne really went above and beyond to help me out! The brand I purchased were very unhelpful so I went back to skincity and explained everything, within 24 hours they sorted everything out for me! Thank you skincity!

"Fantastiskt och smidig service"

Fantastiskt och smidig service! Mottog ett bb-stick som brutits i sin förpackning, reklamera detta och det gick så smidigt.

Tacksam för det, då jag upplever att många andra företag är krångliga när det kommer till reklamation.