"Always a delight"

I don’t buy frequently , but I’ve had a lovely experience every time I’ve ordered. Apart from having great prices and a fantastic range of products ; prompt and efficient in terms of order and delivery , the parcel always comes wrapped beautifully, with enchanting surprises and freebies, my daughters love the kokeshi dolls :) highly recommended.

"Terrible service"

Terrible service

"Bought something for €16"

Bought something for €16, had to pay €10.50 customs on it. Without warning. Don’t use this site outside of the UK clearly .

"Wow! Super Impressed! I already want to place another order!"

Wow! My first time shopping with SkinCity and I already want to place another order! Brilliant selection of products, really good prices, and so much thought and effort gone into the packaging of my order. Numerous freebies included which are greatly appreciated and all products are excellent. Delivery took around 3 days tracked with Evri, but this was free and you could also choose Royal Mail Tracked as a free alternative too. Will be ordering again very soon! :)

"Excellent customer service"

Excellent customer service when my delivery got lost, really kind and efficient. Products they stock are also great.

"Beste nettsiden som finnes!"

Ikke bare er produktene de selger fantastiske, men servicen er helt enestående. Jeg har handlet fra skincity siden deres oppstart omtrent, og jeg har vært like fornøyd hver gang. Handler ingen andre steder. Det er gode priser, gode rabatter, gode fraktvilkår og ikke minst helt fantastisk service som hjelper deg med hva enn det skulle være. Elsker denne nettsiden.

"Massive import duty charges which are…"

Massive import duty charges which are not explicit on website, only a small notification (apparently) at checkout. Judging from below reviews they are well aware of this and continue to dupe customers. Very disingenuous. I only got a refund as I purchased through PayPal. Initially the company demanded I contact the delivery company myself to get the product returned to them and only then would I get a refund. The charges were only declared after 4 requests to agree to pay the charges by delivery company dpd. It turned out to be over 30% of the entire cost of the order. I wouldn’t trust this company and their dishonesty would make me wonder about the validity of their products.

"HUGE import duty charge."

I ended up getting charged 40 euro import on a 90 euro product. Never again will I shop here. Way too expensive I could have got the product cheaper on any other site.

"Fantastisk oplevelse og helt i top…"

Fantastisk oplevelse og helt i top service.
5 ⭐️⭐️⭐️⭐️⭐️ For jeres utrolig venlige måde at håndtere ordre på..
Stor anbefaling fra DK til Sverige.🫶🏻

"Excellent"

Items arrived promptly and at a very good price. Items really well packed and presented as well!
Will use again!