"Wish I could give zero stars"

Wish I could give zero stars. Apparently I was absent (I work from home and can see delivery vans passing by our house so I know that a delivery was not even attempted). Package was delivered to a ParcelShop, a 20 minute drive away from our home with no contact from driver/company I bought item from. Definitely not a delivery company you want to select for convenience. Won't be ordering from any company using GLS in future. And for companies that do, please offer an alternative like DPD; people will pay extra for an actual delivery to their home.
I feel sorry for anyone that might have a disability or unable to drive that are at the mercy of this "courier".

"The worst delivery service in the world"

Package was due Wednesday the 23rd August.

It went back to the depot that evening because the delivery driver didn't get his whole route done in time. I would assume that means he would start the next morning where he left off, NOPE my town was last again.

Shows as delivered on Thursday, not delivered to me. On Monday 28th I called to see where it was and was told that they will message the driver to collect from where he left it and drop it back to me .. Didn't happen and no contact. Tuesday 29th I called again and was told that they would open a dispute and that I would have the driver in contact with me that day. Wednesday 30th I had to call AGAIN because no contact. I am now being told that he has 3 working days to rectify or he has to pay for it and that it was delivered 11 MINUTES WALK away from my house - that they cannot give me the address of the delivery. If it isn't rectified then I have to start the process through Zara to get a replacement or refund.. I would have been better going online.

My main piece of advice is always pay extra for next day delivery - I paid 4 euro for this service and it was the worst idea, if I paid 9 euro I would have had a delivery the next day from UPS

"You have the most shameless delivery…"

You have the most shameless delivery drivers. Always with your delivery problems. My daughter saw how your driver drove up to the house and without looking at someone threw my parcel over the fence. Completely different people. When I returned home, I went to these people and said that I saw from my camera how they threw a parcel. They returned the already opened packages to me. If it were not for my daughter and the camera, I would not have found my package. This is not the first time there have been problems with your delivery. Rude rude drivers. disgraceful attitude.

"Pity you have no option for a minus 10…"

Pity you have no option for a minus 10 star. Possibly the worst company I have ever encountered. They should be called a non-delivery company. They will mess everything up and "refuse to accept responsibility".

*Posting as a business user and have them quite a bit. The rates are good, but the old saying comes to mind, "pay peanuts, get monkeys". I signed up to trust pilot to put this review up. I would generally just let it go, but actual people are going to not get paid this week as the company is struggling due to the GLS disaster mistakes. They don't want to discuss it now. The intermediary company that took the booking are talking about a "goodwill" solution.

"Excellent Company"

Great company was able to track parcel and able to talk to customer services staff who was very helpful Would highly recommend GLS very pleased with delivery

"Ive been waiting since Friday for my…"

Ive been waiting since Friday for my package to be delivered, Ive called every single day to note that YOU HAVE TO CALL ON MY MOBILE and not only I wasn't contacted at all, but the driver has the nerve to say 1. Address was incomplete and 2. Consignee was absent.
THE WORST

"Spent ten minutes on the phone with…"

Spent ten minutes on the phone with driver explaining he was in the wrong place. He then hung up on me. I called him back and finally explained where I was. He handed me the parcel and I said okay thank you, he didn't like that and got quite aggressive with me cursing at me. A neighbour had to ask him to leave.

"Not impressed"

Package says delivered but nobody was home, I got no call from driver and wasn't left with neighbour as far as we can tell (we have asked some but can't knock into all neighbours). My only guess is driver left on doorstep and was then stolen. Have reached out to customer care and they gave my details to driver to contact me but heard nothing so another call was made and driver/delivery dispute was apparently raised. I will update when I have further feedback.

"I have read very negative reviews about…"

I have read very negative reviews about this delivery company and its terrible what people have experienced. When I read the reviews I was worried I would have the same bad experience but I have taken the time out to write this review to say that my delivery came on time and the service I received from this company was excellent. I cannot fault them. I just hope that they can improve on what happened to other people on here that have had a bad experience with them.

"terrible and slow"

terrible and slow. would not deliver my package for a week was waiting for delivery every day and never came