"GLS courier service"

I have no problem recommending GLS especially with courier's like John and Darren who I found to be friendly obliging professional and very helpful as sometimes I was not in and they would make sure I got my item by delivering it when I was available so yes with staff like those two in GLS I would highly recommend this courier service

"The service we get off gls is…"

The service we get off gls is excellent.our goods are collected each evening on time.
Especially John the driver who collects off us is a credit to gls and gives us great service.

"Rachel is an asset to the team"

Fantastic service and should things go wrong, sorted promptly. Should you be fortunate to be looked after by Rachel, rest assured you and your parcel are in very good hands.

"Superb service"

Superb service, friendly, predictable, punctual, careful with packages and very accommodating.

"John is fantastic"

John is fantastic. Always very helpful and on time. Couldn’t ask for better.

"I had a parcel delayed due to a number…"

I had a parcel delayed due to a number of reasons including busy Christmas period and Covid employee absences. I contacted Jacqueline in customer service and received exceptional customer service. This resulted in my long awaited package arriving safely.

"Don't trust this company !!"

I will not make a purchase from any seller if this company delivers for them . Driver picks random houses in the area get the document signed then it's with a neighbour. No neighbour has any parcels for me !!!!

"Excellent customer support changes my view!"

Terrible customer experience. Driver left a note on second attempt to deliver Fitbit on 30/12 to say call a support number and delivery will be rearranged. The number is dead and it was 48 hours before email was answered. Despite driver note, now told I have 5 days to drive from Dun Laoghaire to the airport during my working day to collect parcel. It took GLS 3 weeks to deliver a small parcel from Holland and of course the super late delivery clashes with the Christmas break and nobody is home.

Reference #00030567 logged at 10.39 on 10/01 and first reply on 12/01 at 9.54 (following a chaser sent by me on the 11/01). Honestly, if you still cannot deliver then just send it back to Fitbit, they have agreed to refund me if it cannot be delivered.

Update as 13/01 - excellent customer support courtesy of the unflappable Megan has fully turned this around. Full marks for managing a difficult end customer.

"Always a pleasant visit when John drops…"

Always a pleasant visit when John drops by. I’m a regularly online shopper so this would be very often!

"Not happy ,waiting on a parcel ,fake…"

Not happy ,waiting on a parcel ,fake updates,its out for delivery since 9 am it's now 6pm ,went from Carlow to Dublin depot more than once,hello I'm in kilkenny!


I've emailed and was assured it will be delivered today ,let's see