"Dara is fabulous"

Dara helped me with a very late delivery. He was kind, patient, responsive, kept his word and is the only reason I might consider ordering from Cox & Cox again, given late delivery of around a month! I live your products, but the delivery was a shambles. Dara saved the day!

"Delivery Estimate Inaccurate "

Ordered some wrapping paper and got standard delivery which was advertised as 5-7 working days. There was no contact for the first two weeks following my order and it has now been 12 working days and I still have not received anything.

"WORST CUSTOMER SERVICE EVER!!!!"

This is my second post about this company and its appalling customer service.
The only way to get their attention is to leave a review here!
Having complained about a delivery not received in time for a Christmas Event and requesting a refund, I was contacted by the company who asked for further information so that they could reimburse me .
I have now received an email saying my order is on its way!
I don’t want it - I have had to buy another set of decorations elsewhere and as I was promised a refund. I felt happy doing so. However, I’m now going to be seriously out of pocket at a time where finances are difficult at the best of times.
I’m utterly appalled.
DON’T BE CAUGHT OUT. THIER PROMISED 3 - 5 DAY DELIVERY IS UNTRUE!!!!

"Item I ordered on 2nd December has not…"

Item I ordered on 2nd December has not been delivered. I contacted Cox and Cox and was promised it would arrive within 10 days and I would be contacted by customer services, neither has happened. But they took my money.

"Scammers "

I recently purchased some Christmas lights and the quality was sub standard. I returned them as the order was also late but they have kept my money and are not refunding . Tracking shows item has been delivered. Avoid Avoid Avoid ,

"Order Not Dispatched"

I ordered a selection of outdoor Christmas decorations on the 11th of December, I have not had any confirmation of delivery and have not been contacted by them to arrange delivery, which is stated to be within 3-4 days from the date you placed your order. I also will add that the items I have ordered have now been reduced by nearly £50.

"None existent goods or customer service!"

I placed an order for two items on 02/12 they were meant to be delivered in 3-5 days. 16 days later, still no goods nor can I get anyone to reply on the chat feature on the website or via email! I received one automated reply that stated they have been busy, but rest assured my order would be delivered within 7-10 working days. They sent me this reply on day 12!
Absolutely shocking service!
Edit* Despite the reply below and a notification of despatch (the day my trust pilot review was submitted) I still haven't received delivery of the goods. We're now 21 days from date of order! I would prefer a refund at this stage, but getting hold of someone is impossible.

"Just been contacted by Julie from Cox &…"

Just been contacted by Julie from Cox & Cox who was very understanding and apologetic regarding my recent negative experience; delay in delivery of my purchase and difficulty contacting customer services. All has now been resolved and I am very happy with my purchase. A reassuring call was all I needed so thank you Julie.

"Avoid…avoid…avoid! "

Order placed on 6 December with an estimated delivery of 3-4 days. Still waiting 12 days later. No sign of any communication or help from cox and cox. Very poor service - my first and likely last order!

"Terrible customer service.Placed order…"

Terrible customer service.Placed order for 2 items to be given as Christmas gifts. Still waiting for delivery ( 14 days later). Unable to get through on phone. Email is just standard format reply saying they will update in 3 to 5 days but do not respond. No response on Facebook messenger. No way to check on my delivery and too late to give items as presents now.