"Manufacturing Delay"

I had an issue with delays on doormat delivery owing to manufacturing problems. Agatha was exceptionally helpful in resolving

"I had an issue with some lights I…"

I had an issue with some lights I ordered, I contacted customer services straight away and Agatha was able to assist me. 5 star for helpfulness, friendliness and speedy response.

"Cox and Cox always provide beautiful…"

Cox and Cox always provide beautiful furniture and furnishings for us. This time I managed to spell my email address incorrectly so wasn’t sure of the status of the order. Luckily I spoke to Agatha in the customer experience team who very quickly rectified the issue. Can’t wait to receive my new Cox and Cox items soon!

"Excellent customer service"

Excellent customer service from Jenna!

""I have been shopping with Cox & Cox…"

"I have been shopping with Cox & Cox for many years, and I give them a 5-star rating for customer satisfaction. Many thanks!"

"Hayat’s customer service "

Cox and coxs customer service is outstanding. They reply instantly and get my query solved within seconds.
I can highly recommend Hayat who I spoke to as she was so helpful and solved my query so fast.
Thank you cox and cox

"Jenna made my transaction run smoothly"

Jenna made my transaction run smoothly. Thank you x

"The assistant Ammar was very helpful…"

The assistant Ammar was very helpful and I made a purchase of goods worth £325. He obliged with a discount as I had received a leafletthrough my door. I was making initial enquiries only but was happy to carry through with an order as Ammar was extremely helpful.

"Missing item resolved "

I was missing an item from my order, however Richard Kay was super helpful and arranged a replacement immediately. Richard made the whole process easy.

"Help with online discount code"

I had an issue with a discount code. It was my fault - I found a letter from Cox&Cox giving a better discount than the code I had originally used with my order. Zainab Hayat responded promptly to my email and is sorting out a refund to make up the difference in payment. Thank you Zainab