"This is one of the worst if not the …"

This is one of the worst if not the worst designed website. The layout is below sophomore ability, and it seems as if a high school student designed it for the first class project. Even worse then that; there is no logic to the total order amount I am being charged. The Metroshop home page (and every pages thereafter during the order process) states that shipping is FREE for orders over $40 and for orders under $40 shipping is $4.50 for the 1st item and $1 for each additional item. There is absolutely no logic to the checkout process. I am trying to buy 1 swimsuit and 2 silicone caps for $97.50, and Metroshop charges me $11 for shipping!!! Get your stuff together, Metroshop.

"No Customer Service"

My 1-star rating is simply from lack of customer service, it was like trying to contact a ghost to reach these guys.

"Required product number????"

I just called and the rep was very difficult to speak to- she said we have like 500 suits so you'll have to provide me with the product number.... Really?? You can't help me pick out a suit? Ok I'll call another business to buy a suit....

"Rcvd wrong items"

Rcvd wrong items, returning was difficult. Another large order arrived late. Choosing another company for future needs.

"My order arrived quickly and the …"

My order arrived quickly and the correct item was sent!

"It's been over a month since I orde …"

It's been over a month since I ordered my original swimsuit. It took 10 days to get to my home the first time, and the wrong product was sent. After that, I was made to send the product back. That took another 10 days. Currently I am on the 15th day of waiting for the correct product to get here. Totaling 35 days of waiting and much hassle.

"Didn't show up"

Called 2x long distance to verify they'd be in the store and store hours. Told same thing both times. Call long distance > 5 times, both 1800 and long distance #, no answer. Not reliable.

"Good customer service"

Great product and sales staff

The sales staff whose name is Rachel is very nice . She is very efficient and know how to deal with the customers. I am very happy to shop on this shop. I would recommend this store to my friends.

"Great product and sales staff"

Could not be happier with my new suit and goggles. The salesman knew exactly what I wanted and I had the items in a few days. They are very efficient and know how to deal with customers. I'm calling back soon to order more suits for my three children. I am so glad I found this place!

"Horrible customer service!"

I've done business with this place only two or three times and the last time was by far one of the worst purchasing experiences I've ever had! I made a purchase over the phone with Ashley and diligently asked details about price and shipping. Four days after I was charged for my it, I was charged for a shipping fee of $11 which was never told to me. Yes, four days later. I live only an hour away from Metro and I only purchased one little girls suit so how it was $11 I have no idea!! After calling the shop to inquire, I was given the run around by Vitma, the "manager". She told me that Ashely forgot to mention the fee so charged me later. Without a phone call! Then after I told Vitma I would dispute the charge if I was not given a refund, she fought me on it basing her charge on ridiculousness. Finally after several clear emails on my behalf, her staff refunded me for shipping. Three weeks went by. Will never deal with this incompetent business again. They have no idea what they are doing or how to treat customers. I gave them one star only for the nice bathing suit that was close to the price of a car payment.