"No warranty, email response"

I bought an ender 3d printer from a seller advertising their 1 year warranty. Apparently this does not exist. I contacted on first install due to a defect and they do answer via phone and chat to troubleshoot. However if it is a problem they want you to email.

Email receives no response. I send over 3 emails. From gmail and yahoo and have received no response. Since they require proof of purchase, etc for warranty and they want you to email them; NO WARRANTY. Maybe you have a different experience if you bought directly from them. try it and support email listed on their website and see it before you think of trying their warranty.

"Creality makes good machines."

I have 2 Creality 3D Printers, the Ender 3v2 and the CR-10S. I've had both for nearly 8 months and have learned a great deal about the 3D printing world in that time. It's a necessary evil that parts wear out. They have to be replaced. And sometimes when dealing with upgrades, or new printing materials, there is a learning curve. That's just a fact of life for 3D printing. If this bothers you, maybe 3D printing isn't for you. It's not for people who are easily frustrated.

With that out of the way, I've had great success with both of my Creality printers. They shipped quickly and were easy to put together. For each one, I was able to start printing within 30 minutes of opening the box. They come with a tool kit, and a small selection of spare parts. Sometimes, starter filament is included.
I would've given this 5 stars, but as others have mentioned, Customer Support is a bit lacking. Creality is based out of China and they haven't yet hired many English speakers for their Tech Support. Support is available on the website in the form of e-mail or live chat, and can be problematic. Especially if you're a more advanced user. They treat you like a complete noob and try to start you out troubleshooting the most basic things. You're better off watching videos on YouTube for most of your answers. There is a huge 3D community out there that is willing to help with most issues you're having, and there are probably already videos in existence about your particular issue.

Overall, I'm satisfied with Creality and I would buy a printer from them again. I get great results.

"Awful products"

Awful products, useless customer service

"I am soooo done buying creality…"

I am soooo done buying creality Machines.
First one i got, was a creality cr-10 S5, i have had it for a year and have had NOTHING but problems with it... Then i bought a creality cr-6 se, and it worked perfect the first 4 months, and now, after 3 repairs, it still dont Work... I'm done

"Faulty Product & Poor Customer Service"

Earlier this year I ordered a CR-6 SE, which arrived on time and as expected. For the first few weeks it operated well. Following this, the filament sensor stopped working, which meant the printer would not print. Upon researching this issue, I found that it is common with the CR-6 SE, along with some other serious flaws to do with the motherboard and the power switch.

A week after contacting customer service about the issue (with the filament sensor), I got a reply asking for more information. I replied the next day with more information, and a query about their returns policy. It has now been a month with no reply. I can only assume they are ignoring the email because I was asking about returns.

I am aware that some of their products have a good reputation, and for these I would recommend going to a reputable reseller with their own returns policy and customer service. However, there are better products out there in the same price range.

In summary, I would not recommend purchasing from Creality due to the poor quality control and dreadful customer service.

EDIT: Creality has since replied to my email. Nothing mentioned about returns. I've replied and it's now back to waiting. I also managed to fix the original issue myself, although I'm still worried about the motherboard and the switch.