"N’achetez rien chez eux"

N’achetez rien chez eux, service client incompétent aucune aide. Des dizaines de messages et aucun support on vous répond mais simplement pour vous faire poireauter plus longtemps. Achetez ailleurs.

"Imprimante qui tombe en panne dans…"

Imprimante qui tombe en panne dans l'année de garantie, creality refuse le changement de l'appareil et me propose d'envoyer les pièces et de faire les raparations moi-même. Totalement illégal.

"Stampanti di pessima qualità"

Stampanti di pessima qualità, il lidar presente nella K1 max Ai non funziona, per non parlare della quantità enorme di problemi che ha l'intero gruppo hot end, mi auguro che presto il mercato le presenti il conto. Il servizio clienti quando va bene risponde dopo giorni...

"I got scammed out of $300 by this…"

I got scammed out of $300 by this scumbag company and if i am to get any help at all i am expected to send a mountian of personal info to a chinese company in china. STAY AWAY OR END UP SCAMMED LIKE I WAS ON A CREALITY 2 PRO WITH BAD DEFECTIVE PRINTING MAT!

"Stay away from ender"

I bought an ender 3 V3 less than 2 months ago. I've already replaced the nozzle once and now I need to replace it twice along with the heat dissipation block. When I had to replace the nozzle I had to get customer support because I could not find the nozzle for my unit which is one of their better ender 3 units. Now I need to go to customer support again just to find the heat distribution block but I cannot get any of them to help me. I've sent an email I've called and I've used their web page. The company is garbage and their products keep failing.

"i've had no problems with my Ender 3"

i've had no problems with my Ender 3, and didn't experience any issues with their customer support as I see many people complaining. Actually, I had to purchase a couple of fans because I damaged mine. The printer is still under warranty but the fans weren't defective. I'm guessing that this trend of bad reviews is mostly people trying to get something for free.

"Won’t buy Crelity again "

I have had nothing but trouble to get my parts
Terrible customer service

"AVOID AVOID AVOID"

Looks like I am not the only one having a terrible experience with this company. We got the K1C 3D printer combo. The kit was incomplete and we have not been able to get any customer service to replace the part. After 5 emails, and 2 attempts to reach them on Instagram, as well as Linkedin and Facebook, we have not had a response for 3 weeks.
This was a purchase for my 7yo son and he was so excited and has been saving his birthday money for it, and the poor experience with this company has completely ruined the excitement for him. We are now raising a claim through Paypal, but at this point even if they replace the part we are not interested in using the product or dealing with this company. Save your self the pain seriously. It's nuts that they are still in business.

"This company does not want to replace a…"

This company does not want to replace a machine that has more than all issues you can think of. They have send me 3motherboard, 2 extruder motors, 2 extruder gears, 4 leveling plate, nozzle pcb, usb pcb, multiple hot ends, inner guide tube.. u get what i mean they (unprofessional support) try to fix the issues but they don’t know what the issues is. This is about a k1max. Never buy a printer from these guys it’s like they don’t test them good enough themselves. The creality printer is the worst nightmare. If you need something reliable.. not here…

"Never buy from this company"

Never buy from this company, once they have your money you can never get it back. Even if what they send you doesn't work. Horrible service support. They run around in circles with fake email addresses and online support with bots. NEVER SPEND MONEY HERE. go to bambu labs better.