"Ashley Johnson"

Ashley has been my main POC at Pivotal for the past 3 years, and she’s been brilliant from day one.

I can be pretty fussy when it comes to cars — always changing my mind on models, trims, colours etc! However, nothing ever feels like too much trouble for Ashley. She’s genuinely easy to chat to, always gets back to me quickly, and somehow just knows exactly what I’m after every time.

I’m probably not the easiest customer 😅 but Ashley always makes the process feel smooth and personal. She remembers all the little details — even sent us flowers when we had some good news. That kind of thoughtfulness really stands out!!

Pivotal’s been great, and a big part of that is down to Ashley. More people in customer service could learn from her. I’ll definitely be staying with Pivotal for years to come.

"GOUGING on repairs and cleaning"

On collection of your vehicle, they will absolutely seek to gouge you for the cost of cleaning or ‘repairs’ to non existent or tiny scuffs. I was very happy with the car and service otherwise but this was the reason I walked away from the contract. They claim to use BVRLA guidelines re wear and tear but they don’t. I wasn’t even allowed to inspect my vehicle and agree marks and scuffs etc. Complaints go ignored.

EDITED IN RESPONSE TO REPLY BELOW
I think this tells you a lot about how this company works - noticeably quick to respond to public reviews such as this one but very slow (or not at all) on complaints, my complaint is still outstanding weeks later. And the suggestion of appealing to the BVRLA is very telling. They will 100% gouge you for any tiny scuffs and normal wear and tear - clearly where they make a lot of their margin.

"Great experience dealing with the Team…"

Great experience dealing with the Team at Pivotal, in particular Tilly, who has been fantastic.
Brilliant customer service... fast, efficient and knowledgeable.

"Great customer service, stress free driving"

On to our third car with Pivotal and would happily recommend. Fantastic customer service, including sending flowers when I happened to mention we'd lost the family dog. No issues with unexpected costs for the two cars returned, in fact the £300 charge was waived on the last vehicle we just exchanged.

"Now on my third car with Pivotal"

I am now on my third car with Pivotal and I can't fault the service. From providing the car to delivery and collection, everything has been first class. The team behind this does a fabulous job supporting the service. They are very helpful when needed and are proactive with information. I just did a swap out for the car I had and the process was easy and simple, and they bring it to you. The cars are all nicely optioned out, not the baseline models. I love this service and can't speak highly enough of it. You won't regret going with Pivotal.

"I have had my Pivotal car for a year…"

I have had my Pivotal car for a year now. The team behind this do a fabulous job supporting the service. They are very helpful when needed and are proactive with information. I just did a swap out for the car I had and the process was easy and simple and they bring it to you. The cars are all nicely optioned out, not the baseline models. I love this service and can’t speak highly enough of it. You won’t regret going with Pivotal!

"My partner Michael has been dealing…"

My partner Michael has been dealing with Tilly Ayers and asked me to write a review as he is so impressed with her service, so efficient and has never dealt with this company before but said the service was fantastic and he’s extremely happy!!

"Great product and service"

Great product and service

"I have been with Pivotal for over 4…"

I have been with Pivotal for over 4 years and must say, the service impeccable. If you want a Range Rover without any drama, it makes financial sense to subscribe to them. When you change over vehicle, its always new for old and as long as you treat the car with respect, there is very little or no surcharge for wear and tear. Living in London is difficult to avoid curbing the wheels or minor dents, but I'm careful.

"Professional"

Professional, courteous and efficient service. I would highly recommend Pivotal services to friends, family and colleagues.