"Quick response and very helpful…"

Quick response and very helpful customer service

"Evan is a decent guy"

The company replied instantly about me being overcharged due to a bag being suspended and gave me a refund. It was no hassle at all

"Evan was quick to triage the situation…"

Evan was quick to triage the situation outline the issue and make an appropriate refund.
I enjoyed my ride today it was very convenient.

"Evan was great."

Evan was great.

"great service"

great service - refunded my journey within five minutes of submitting an enquiry. friendly too 10/10

"Beryl's name taken in vain. My pain!"

At the end of my short journey I thought this is the worst bike I have ever ridden. If I can't find a docking station this piece of sh#t is going in the canal! Three p#ss poor gears, under powered motor, totally unresponsive frame. Well designed to deter thieves. Do not ride over cobbles, up any sort of minor hill or on any journey more than 500 metres. Please do not use to try out electric bikes. It will be no guide whatsoever. These bikes will put people off cycling. If you use one regularly, just get your own bike. Did I mention how expensive my ride was? Over £6 from Beeston to Kirkstall Rd. That would be acceptably expensive if the bike was a decent ride. Beryl Burton would never put her name to these crap bikes...

"Excellent customer service by Ethan"

Excellent customer service by Ethan

"Evan replied rapidly to my issue of a…"

Evan replied rapidly to my issue of a scooter refusing to let me ride it for more than a minute, claiming I was going 88mph haha!
The ride was cancelled with no charge along with some minutes being added as a good will gesture.

"Extraordinary Service"

Helpful customer service and they respond quickly, great app, great bicycles.

"Never work, overpriced & rude customer service "

Have never been able to rent a bike without some kind of problem. They never unlock properly and I have been overcharged several times. Everytime I’ve spoken to customer services they’ve been rude and unbothered. Would avoid as just makes your journey more frustrating. Would be a great addition to the city if they actually worked.