"Disgusting"

Disgusting don’t recommend it to anyone. The bus driver took away my young scout
Because I didn't look like the picture And told Me to sit down of beat it when I asked for it back and she never gave it back to me if I could I would give it zero stars because it was disgusting how she acted

"Absolutely horrible "

Really bad, took the young scot card off of me because i looked different in the photo.
absolutely raging, the driver was really rude.
“beat it” was one of the sayings from the driver when i asked for my young scot back.

"Good "

Is was good and fast

"Okay but slow and not very clean"

Okay but slow and not very clean. Sticky floor. Shoes ruined

"the bus driver was extremely rude to…"

the bus driver was extremely rude to young people telling them they would be getting banned from the bus and was extremely passive aggressive when we tried to board the bus telling us to just come on in a huff and came up stairs to complain in a childs face when the child done nothing wrong

"902 Service"

Dear Sir /Madam,
902 Service
Due to SPTE changing their Rail concession scheme removing the £1 single and £1.50 return for a journey of 10 miles, the new cost of travel is at least 3 times this . We now find that the 902 bus is busier between Chapelhalll ,Airdrie ,Coatbridge and Batgeddie in both directions.
As the service has now been running for over 2 years and has reverted back to its normal route is it not possible to up the amount of buses on this route .
An example could be every half hour with the first bus going to the Airport and the second one terminating at Livingstone .
Also from Glasgow the later evening buses have a 2 hour gap , no bus at 22:30 .
A bus at 22:30 I feel would be busy as anyone going to a show in town find that most shows finish about 22:00 - 22:20.
A bus at 22:30 would be busier than one at 21:30 .
If the frequency was increased during the day both buses @ 21:30 and 22:30 could be timetabled .
We are great advocates of this bus as it is a lifeline for the mentioned areas who were years without a service to Glasgow.

"If I could give no stars I would"

If I could give no stars I would. I recently purchased a 10 journey ticket. I had used it 3 times and whilst attempting to board the bus at Maximum park, my ticket scanned and advised I had no journeys left. The driver advised I would have to purchase another ticket to travel. I had no option but to pay for my ticket as I had no alternative travel. I called customers services who advised that they were aware of ongoing problems with some tickets. I was advised to send in an email with my ticket number and details of complaint. That was over 1 week ago, and I still have had no response. The purpose of buying the ticket was to travel whilst my car was in the garage being repaired.i did not expect to have to pay double for my journey. I now do not need the ticket and have lost out on money because of city links failings. Atrocious customer service would not recommend. This was my first dealings with this company and will be my last

"Very helpful staff and drivers I like…"

Very helpful staff and drivers I like to thank the girl who be stance 49 Glasgow a very kind loving person also the media fb Instagram people the help and kindness the drivers of service 923 they are. So kind and helpful

"Wish you could lower the steps on/off…"

Wish you could lower the steps on/off the bus. It’s difficult for people with mobility issues to access the buses and I find myself limiting the amount of times I use citylink coaches because of this. The 902 today had myself and 4 others all using walking aids and we all struggled getting on and off some more than others.

"This is the worst coach company I have…"

This is the worst coach company I have ever used; I wish I had read the reviews on Trustpilot.

I travelled from Aberdeen to Edinburgh on Tuesday, 25 March 2025. On my way back, when I boarded the bus at Edinburgh bus station, the driver made some serious racist remarks. When boarding the bus, the scanner didn't work, so the driver couldn't scan the tickets; then he scanned my concession card instead of my return ticket. The driver didn't see my return ticket either, which was on the next page of the printout, and when I told him that it was on the next page and showed him, he said, "I don't understand your foreign accent," not knowing that I also have a slight speech problem.

Also, there were two seats behind the driver, and when I kindly asked him if I could sit there instead of climbing upstairs on the bus since I have injured hands, especially the left hand which awaits surgery for a plate removal from the wrist, which is causing a lot of pain and discomfort due to surgical error, and also had a sore knee, but it is slowly getting better (I didn't dare to tell him that due to his behaviour, which I found somewhat intimidating), he said, "Not for foreign people." Hearing that, I was really shocked and embarrassed but didn't dare to ask him why he said that, just in case he didn't understand me and may get aggressive, so I decided to better deal with it at the Aberdeen bus station by reporting the incident to the local manager to avoid any further embarrassment or delaying the departure.

So, at arrival, I reported him to the stance manager at Aberdeen bus station that very day. The next day I lodged a complaint with Citylink and also asked the Stagecoach data controller for the CCTV footage on 28 March 2025, but miraculously, which I personally find incredibly astonishing, at that very particular time and location, a recording fault occurred, so the CCTV footage is UNAVAILABLE.

They think that I am that naive who believes anything, but not so. They can fool themselves, but despite being a foreigner, they cannot fool me. I am still waiting to hear from Citylink, but I doubt very much that my complaint will be dealt with fairly simply because they would rather protect their reputation than take action. Sadly, decency, respect and fairness have retired; this is Citylink and Stagecoach, the very brands you can certainly and wholeheartedly trust; welcome on board, but remember those seats behind the driver, which are not for foreign people.