"Expeditious and kind gentleman!"

Expeditious and kind gentleman!

"Fair price poor service, even poorer reliability. "

The internet itself is average. I can’t say its top quality speed for its price. But the reliability is pretty low. Ive had more outages with them in about 7 months than I had in about 2 years with my old provider.

One issue Is the customer service department. While they do have fairly straightforward automated messaging, they do not answer and will send you to a voicemail of sorts after waiting for about 5 minutes on hold. When you eventually get ahold of support I can’t say it’s exactly helpful. They don’t even give you a solid answer about outages or what to expect timeline wise.

I will note the 5 minutes on hold isn’t terrible comparatively but could be avoided by just allowing to opt for a callback

Can’t say I recommend this provider, and I will explore alternatives as soon as they are available in my area.

"Impressed!"

Wow! Thao worked so quickly and efficiently! Great job! My computer gave me problems connecting to wifi, but he worked his magic and got it working. Could not have received better service! This is new service for me with Centric. So far everything has been wonderful.

"Great service provider I’ve never had…"

Great service provider I’ve never had any issues with them at all. Service can get funky during a storm, but that’s any area, centric always gets us running back up quickly. A a special consideration to the customer service technician namedJacob T was very patient and walked me through reinstallation after I moved to a different apartment. Great service.

"The technician was nice and great to…"

The technician was nice and great to talk with. He was helpful and insightful, however, I’m not satisfied with the amount of download speed I have, it’s not great, but hopefully it’ll do. I work from home and need a lot of upload speed to be efficient and I’m not sure how well it will work for me. Yr, I have service non the less and again the technician was very nice.

"Thao was fabulous"

Thao was fabulous, upgraded equipment and the transition was easy and our smart home operated flawlessly.

"Wi-Fi Extender Install"

Thao set up my Wi-Fi extender for my family. He was very professional and very polite. Thank you, Thao for putting your customers first!

"This is the worse service I ever had"

This is the worse service I ever had. Not reliable, customer service is terrible! They do not communicate. They will tell you one thing but do another. One of their technicians came out to check my internet service to see if everything was good, unfortunately, he arrived and didn’t have ANY knowledge on the service or what to do.They will try to convince you to buy their extenders to get better service on top of paying a monthly bill. Stay AWAY FROM THIS COMPANY!!!!

"Great experience with Michael!"

Michael arranged for us to have service set up same day. He was very professional and efficient.

"I called to get my sign on and password…"

I called to get my sign on and password set up for my internet. Ryan helped me and had it taken care of in about 5 minutes!! Great service!!