"The Bluetooth function does not work properly."

The model I bought is a starkey livio 1000a.
The phone model is Redmi K30 Pro.
The Bluetooth function does not work properly.

"Love streaming ability but unhappy with charging"

Update: please read original review in paragraph below. The second right hearing aid completely stopped working after 6 weeks; I then received a third hearing aid! To date, I’ve now had it for 3.5 months with no more problems...but it is disturbing to have needed 2 replacements in less than five months.

I recently purchased a second pair of Starkey hearing aids. I love the new Bluetooth streaming technology! Unfortunately, the right one had to be replaced after 3 months and appears to not keep a charge well. I’m not satisfied with the response I’ve received when expressing the related concern.

"Moisture"

I purchased my Livio 2's last October. For the most part they've worked well. Unfortunately, as they are over the ear I have a lot of problems with moisture. Either shorting out the battery, or the microphone when I sweat.

"Was once a very loyal customer"

I’d love to leave a positive review, but it’s not possible at all. I’ve been an avid Starkey user almost my whole life!! This was my go to brand and I refused anything else. My young parents would save to get me the best hearing aids they possibly could. So blessed to have Starkey.
Now I’m a Momma, farm wife, business owner and domestic Goddess. The products have DRASTICALLY declined. Starkey claims to improve our quality of life and relationships...well they could, they don’t. The products have gone downhill. They’re not updating their technical portion of the aids and providing the value that they should. Why don’t you work on this? Why is my aid being sent in so much more often for repairs than before? Why do they not withstand normal day to day wear? Why are the prices going up, but the quality definitely is not? Just some basic questions.
I always have more than one aid at a time, I definitely spend the money but would like to see it as a viable investment in my health. It is not at this moment. I’m seriously considering shopping elsewhere.
To those reading this; think twice before you purchase, the reviews, hype and products are not as valuable as they should be.
Once the most loyal customer you’ve ever had.

"The worst service I ever use"

The worst service I ever use. I thought to give them a try because they give a rough estimate quote base on the size given and which is cheaper than what re-ship given. End up I had to pay much more expensive than usual. The worse part is I chosen the Fedex for deliver which is slightly faster than their normal one. Even you had pay more it does not guarantee you get the product fast. Until today I had yet to received my parcel. It keep delaying and delaying. I called up and the answer given to me was they don’t know why the parcel is not delivery yet.
This is the last and worst ever shipping company to consider. Don’t fall for the “cheaper price “ quote. Very disappointed with their service.

"Very bad customer service"

My fiancé paid 5000 for a set of Starkey hearing aids. Faithfully went every month to get them checked and cleaned at Swift Audiology. When Covid-19 hit in March, with closings and restrictions we did not go in. My fiancé is 78 years old. We went in last week and found out the aid had a crack in it and our warranty expired the end of July. I feel because of COVID there should have been an extension given as so many other companies did. But Starkey would not budge and would not repair it unless we paid. Very bad customer service in this trying time. They just lost a few customers my fiancé and I will get our hearing aids from another company. Buyers beware.

"Starkey lost my hearing aid"

My hearing aids work reasonably well but Starkey service has not been what should be reasonably expected. My device was sent to Starkey for repair and after more than 5 weeks Starkey can only say they received the device, don't know if it was repaired, don't know where it is in the process, etc. Both my provider and I have asked for a replacement device and they haven't sent one, even though my device is under warranty. It's very frustrating when we can't get answers and in the meantime can't hear. My next device will not be Starkey.

"The Thrive App is Terrible!"

The hearing aids themselves seem to be a good product. The Thrive app (and Starkey Customer Support) is where the problems lie. I have been trying to work with them for 2-3 weeks over the inability for the Thrive app to consistently pair up with my iPhone Xr. The only "support" that I have received is from some person who has copied and pasted information out of the handbook that comes with the devices. This states to pop out the batteries of the HAs or power down/up the HAs to see if that works. If not, uninstall and reinstall the reference to the HAs in the Settings feature of the phone. Do you want to know how many times I have done this and still get the same, poor non-connecting results?! This app doubles the price of the HAs! They make no apologies for the cost or poor performance of the App.
I loved my previous pair of Starkey's and as far as these new HAs (Livio Edge AI), they seem to be a great HA too. However, to have good control of them, you have to use their ($5K) Thrive App! Therein lies the overall problem. The app is not ready for prime time use and Starkey is unwilling to resolve its issues nor work with Apple for an improvement.
Save you money and research Phonak HAs! They may actually provide Customer Support AND not rob you blind.

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So, within the past hour, I received a response from Starkey. Clearly they never read what I had written here because they suggested that I do exactly what I’ve been doing for two weeks with absolutely no success!
This speaks volumes about thus company.

"I could not believe how much of an…"

I could not believe how much of an experiences this would be. Now I can hear things that I couldn't make out before. Went with the re-charge and am so glad that I did. They are worth the price.

"2 Sets of Brand New Hearing Aids Defective"

I received brand new hearing aids on March 24th 2020 and within 6 weeks the left hearing aid stopped working. This was before we finished the followup appointments with the Audiologist. I took the additional 60 mile round trip to turn in the defective hearing aid. At this point I am left with one hearing aid which I cannot use without the other. After 2 weeks I returned to the Audiologist and Starkey returned a brand new hearing aid. Worked fine for setup with audiologist. I didnt even make it home and the new Hearing aid stopped working. I returned again yesterday with the brand new defective hearing aid and once again I am now with 1 hearing aid and without use. The audiologist is doing his best but the process makes no sense especially for brand new hearing aids. I should not have to wait for a Brand New Hearing aid to be shipped back to be repaired or decided not to repair only to have them send a brand new one. $5,000 should buy better confidence in replacing brand new hearing aids with the Aids shipped over night to my door. My company Insurance paid 100% and I cannot refer co-workers with the same insurance to Sarkey while I'm having issues like this.