"Great customer service"

I bought a bin storage unit through Cheaper Online. When it came it wasn't exactly what I was expecting, there were quite a few problems but I decided to make do with it. I received an email asking me to review the item, and so I did. Within minutes of sending the review I received a personal email from Liam at Cheaper Online, who apologised for the problems and disappointment I had experienced. He said he could refund the item if I wished to return it, or alternatively he offered me a significant part-refund if I wished to keep it. I went with the second option and got another email within minutes confirming that the part-refund was being processed. The problems with the item were the manufacturers fault, but Cheaper Online accepted responsibility and put things right quickly with no quibble. I cannot fault their customer service and would happily buy again.

"Brilliant customer service. "

I purchased a garden seat from B&Q. This was supplied by Cheaper Online. After assembly and a few days of use a crack appeared in one of the wooden panels. After contacting the supplier they immediately dispatched a replacement panel at no cost to me. Incredibly efficient and excellent customer service.

"Great products and fast delivery."

Great products and fast delivery.

"Truly dreadful mini barbecue-not fit for purpose"

Ordered an Hibachi from Robert Dyas but unbeknownst to me the actual supplier was Cheaper online, a company I have not dealt with before (and definitely won't do again. Not expecting great things at the price but the product was the very worst manufacturing job I have ever seen (even by Chinese standards. Screw holes mislocated assembly impossible-not worth the hassle of return for that price so it's gone straight to the bin-DEAL WIH THIS OUTFIT AT YOUR OWN RISK_ZERO QUALITY CONTROL

"Garden table + 6 chairs "

Ordered a garden table with 6 chairs. I must say I'm happy with both. The customer service and the item! I will definitely be ordering from the company again - great bargain! Thank you Sandra & Sam from Customer Care Team.
Unfortunately realised the order came without parasol despite being advertised with, still happy with purchase but just a shame the parasol is missing
Edit: parasol was NEVER MISSING it was sent with the chairs down the side. Again thanks to the team for staying professional and dealing with it quickly. I do apologise

"0 stars"

0 stars. Sent the wrong product, refuse to acknowledge this and deal with complaint..

"I bought a replacement wheelbarrow…"

I bought a replacement wheelbarrow wheel through b and q off this company .When it arrived i fitted it to the wheelbarrow and went to pump it up,the inner rim had the hole for the air valve to come through but no valve .I contacted cheaper online and they sent me a replacement out fast ....Thank You

"Excellent Customer Service I do not usually make the effort to…"

I do not usually make the effort to leave reviews but I am a ‘speak as you find’ person and have to say that my recent experience with Cheaper Online has been excellent. I had brought several sets of Xmas lights from this company over the last 2 years and had been very pleased with the products. My last purchase required an exchange so that the lights ‘matched’ with existing sets and the communication, product knowledge and swift and efficient exchange have all been excellent and deserves recognition

"Sent by Evri,damaged by Evri…"

Sent by Evri,damaged by Evri (allegedly) Said they would send replacement by Yodel ,Yodel inform that this company never gave them the parcel . Christmas parcel not likely to make it in time for next Christmas. Have asked for a refund before they shut down for Christmas,totally ignored. Had to start a PayPal claim.
30/12/23 (ordered 24/11/23) Still waiting for my money back ,keep away from this dodgy company.

1/01/24 Still waiting for my money back being totally ignored by this company.

2/01/24 Still being ignored,no goods ,no money back ,ignoring my phone calls . DON'T BUY FROM THIS COMPANY.

5/01/2024 Still no refund ,Dodgy company.

"No problem bucking the bad reviews"

Speak as you find…… prices good, ordering process a cinch, speedy delivery through Yodel bang on. Sandra in sales a model of efficiency and helpfulness.