"The network is absolutely shocking…"

The network is absolutely shocking paying for a service I am not receiving direct debit will be cancelled until network is resolved had nothing but trouble with the network from the day it was installed had many phone calls and only temporary fixes made

"Seems to be a better network at the…"

Seems to be a better network at the moment than my previous EE provider
At a cheaper price

"Very helpful and was a really nice…"

Very helpful and was a really nice person

"Minor communication issue to gents…"

Minor communication issue to gents installing however overall good

"The customer service was amazing and…"

The customer service was amazing and very helpful.

"Sales team very helpful & not pushy"

Sales team very helpful & not pushy. Got me the perfect package.
Installation was on the agreed date & time.
Installation team were polite & friendly.
Set up was the easiest I have encountered.
Service so far flawless.
It would be nice if the router came in black.

"Good customer service (no waiting time…"

Good customer service (no waiting time to call), professional installation team, good internet speeds. Fair price. Impressed, thanks!

"Broadband change "

Oliver was excellent.

"Careful when you leave"

While you are with LILA everything is good. As soon as you decide to leave be careful. EE did the change for me and theycalled the next day to ask why...fine. Called again the next week and asked again...ok. Someone didn't log the call, its happens. The 3 weeks later and 5 days after the actual switch with EE they called again still apparently not knowing the content of the previous calls. This time actioned the switch and sent me an email to confirm. Then sent me an email about sending the router back, this being the first time that it had been mentioned. I called to clear this up and was told the previous calls were irrelevant and even refused to acknowledge they happened. (I have proof on my call log)Told me I will have to pay the £55 charge. I have requested that this goes higher up the customer service chain. Was told I would get a call back. 5 days later still nothing.

"Good and quick"

Good and quick