"Shocking service"

Ordered a tunic and paid in good faith. Six days later, still not received. This evening received email saying "order cancelled ". No explanation. Bitterly disappointed and will never deal with Woolovers again.

"FRUSTRATED "

I have ordered numerous items from WOOLOVERS in the past and now I find that I am blocked from your website. Why???

"Great Company to deal with. I have worn WoolOvers jumpers for many…"

I have worn WoolOvers jumpers for many years, the roll necks are my personal favourite, warm and snuggly and wash well too. My husband has now become part of the WoolOvers family too because the men’s lambs wool roll necks are available in XXXL and the colours are beautiful. He is very happy.

"Poor customer service"

My husband ordered a jumper and cardigan but when the order confirmation came through it showed 2 jumpers. We phoned immediately and were informed the order had gone through for despatch but she would try to stop the order. The cardigan was out of stock but if she could stop the order we could substitute one of the jumpers for an alternative cardigan. If not we could order the cardigan and she would send us a pre-paid returns label to send one of the jumpers back. She would phone us but it might take an hour.

No phone call back, so we called again. The orignal customer service agent was "not available". The second agent told us the jumpers had been despatched and, as it was our fault, we would have to pay to return one. I told her both would be coming back and we would not be ordering from this company again. "That's up to you" was the reply.

Obviously their "how to win customers and influence people" training is not working.

"Buyer beware with this company"

Buyer beware with this company. Appalling experience ! I ordered for next day delivery only to receive an email two days later informing me the item was out of stock! Yet I was able to purchase online /-feels like I have been used as a bank as my refund will not arrive until a week after I paid!!! They suggested I replace it with another item - definitely not as item was bought as a gift which failed to arrive in time. Totally unimpressed and wouldn’t want anyone to be as let down as I am

"Cosy winter months "

During the winter months, I live in my Deep
Rib V-neck cashmere merino tunics. They are warm, very comfortable and wash and wear beautifully especially after a day of caring for my grandbabies. I also love the bright colours for winter. Woolovers has always been a pleasure to deal with. Highly recommend for a cosy winter!

"Great service "

Great service when I needed to return a jumper that was a present but didn’t have a receipt. Replacement was dispatched the day after I sent the original jumper back! .

"Great quality and looks "

I’ve purchased several jumpers from Woolovers for myself and as gifts. They are very nice quality and people who receive them are always happy with them. Their customer service is very good too. I like their Christmas offers (2x £99). I just wish that their after Christmas sales were not limited to a small selection of products as the jumpers that I like are on the pricey side (still reasonable though compared to other products in the market).

"Used Hermes for delivery"

Used Hermes for delivery. They left the paper parcel, in the wet , on the back door step, visible to all. It was only by pure chance that I caught the "driver" leaving, saying "I've left it at the back door".
Totally unacceptable

"Terrible company"

Terrible company. Expensive item arrived ripped. The only way to get a refund is to return the item at your own cost. They also often “accidentally” charge you and send you the item twice. Then you are not very likely to send it back for a refund because you have to cover the postage cost