"Ordered item Friday afternoon"

Ordered item Friday afternoon, dispatched the same day and delivered early afternoon the following day. Excellent service. The quality and fit of the man's jumper ordered is also excellent.

"Something has definitely changed."

Something has definitely changed in the yarns used for "lambswool" and "pure wool". I have sweaters which are 5 years old and are still the same size and texture as ever. I've recently bought 2 new ones which have bobbled dreadfully on the first wearing and have matted and shrunk despite a hand wash. Woolovers you've lost a very longstanding customer. You need to carry out some serious quality controls. Seeing a similar comment very recently, you clearly have no interest in customer concerns and remove comments from your website too!

"Very disappointed to have been charged…"

Very disappointed to have been charged £80 for two jumpers that were out of stock. I had to follow up why there was no dispatch information and will now have to wait a further 3-5 days for refund to be back in my account.
Poor service Woolovers and grumpy call handler. You have just lost a very longstanding customer.

"don't buy from wool overs"

I washed a jumper that I had recently bought and washed it with another that I bought from Woolovers in 2020 - both have the same wash labels so I washed them together as instructed delicate wool cycle - my new jumper has shrunk to fit a 4year old but my other jumper was as good as always - Woolovers accept no responsibility and the returns department say it was my fault????

"Manufacturing faults "

I have purchased the wool cashmere joggers from WoolOvers since 2021, however my recent purchase of two joggers appears to have a few faults.

1.the inner leg length seems to have been mis sewn, I’ve purchased the exact same pair several times and I’m the same weight and yet there is this strange extra fabric that bunches between my legs that makes it difficult to walk or sit, I’m always conscious of tugging fabric.
2. Elastic waistband - on the denim mark joggers the waistband appears to have been sewn with a twist in the band making them very uncomfortable to wear, definitely not for lounging around. I’ve tried to untwist the band but it appears to have been sewn in this way. Very frustrating.
3. Pilling - I’ve only worn each pair to try them on for comfort and check the fit, however because of the waistband twisting and fabric bunching I’ve been unable to keep wearing them. Despite this I can already see visible signs of pilling.

Overall I’m really disappointed with the quality of these two pairs of joggers, they do not meet my expectations or align with the description of luxe joggers or my past experience. I would expect a refund for these items.

"Absolutely one of the worst companies I…"

Absolutely one of the worst companies I have had to deal with because they use a particular courier company - easy to find on their website. Never received the order, missing - does that mean my goods are available at a local car boot sale or on eBay - no one actually knows????? Then promised next day delivery a week later as 'lost by the courier - easy to find on their website' but of course no longer available. Now offering a refund because out of stock. Not good enough!! Stop trading with companies that their only delivery route is by privately owned cars and the courier not doing an in depth check on the car owner. Yes, I observed a delivery person in the neighbourhood and it wasn't good. Stop promising another delivery when you do not even have the stock. You advertise next day delivery which the courier states on the tracking as two days. Disappointed and annoyed. Will use M&S in future as they are reliable. Absolute joke - zero stars. I do appreciate that this company tried to resolve the issues but it was a lost cause due to the courier which I shall be reviewing.

"TWO MONTHS BETWEEN ORDERING AND DELIVERY "

Goods ordered after Christmas (2024, so not that bad!), finally arrived today. Zero updates about the delay other than a message last week about an out of stock item. Was given the option of refund or replacement so went on site, checked the alternative was in stock so requested that item. Next day an email to say I'd had a total refund, even though the requested replacement was still shown as in stock. Anyway .... is this normal Mr Woolover? A two month wait for items without a notification for the delay. I could have been desperate for those socks.

"Woolover Poor Quality Knitwear. - Despite removing pilling on the surface…"

Despite removing pilling on the surface of my 5 Woolovers 20% Cashmere/ Wool mix V neck Sweaters and Men’s Cardigans, using a highly recommended comb, the garments pilled again very quickly, until they again became thoroughly unsightly. They were again de-pilled but soon went the same way again.

These garments also very quickly stretched out of shape. Their fit around the back of my neck was poor. The sleeves quickly became enormously baggy. This did not disappear when the garments were carefully hand washed at low temperature as recommended by this maker.

I regret that I may take these poor quality knitwear garments to a local charity shop!

I would never again buy Woolover Brand knitwear for the reasons I have detailed. I am a truly disappointed customer.

"Very disappointed with jumper not worn…"

Very disappointed with jumper not worn a lot as have many others but it has pilled very badly and the bottom ribbing is completely baggy and hangs like a skirt would not buy wool overs products again.

"No one responds to your emails"

No one responds to your emails. I have sent four emails over the past couple of weeks, yet haven't received any response... "A member of our team will endeavour to contact you within 48hrs."