"Order confirmed 22.03; not despatched 30.03"

Order confirmed 22.03. Not despatched 30.03

"Great experience! "

Genuine (now defunct) Thought clothing at great prices with great environmentally friendly delivery. I nearly didn’t order due to the reviews on here but their customer service when I asked for help was excellent so I took a chance and I’m glad I did. Thank you.

"Prompt delivery service"

Prompt delivery service, lovely helpful customer service assistant. Very good all round. Trustworthy.

"Total shambles "

3 weeks ago your customer services dept. said it would look into the issue of why you had banned me from your website. Nearly 2 weeks ago on here you said you were escalating the matter. Now, when you have done absolutely nothing you are asking me to either ring or email you to go through my issue once again.

I have no confidence whatsoever in your company any more. I am, unlike many of your customers, not complaining about the quality of goods or non-delivery or whatever. I am complaining about you not letting me in to your site. I do not believe that if I were ever able to order something in the future and then had an issue, that you would deal with it competently or at all.
In these circumstances I shall unsubscribe from your emails and ensure that I never order anything from you again.

"I haven’t ordered for quite a while as…"

I haven’t ordered for quite a while as didn’t need anything. Ordered two crew necked cardigans. Both perfect and came with matching mending thread which is great. Thanks so much and I’ll be ordering again

"Shocked and disappointed"

I would normally only write a review if I have been really happy and satisfied with the product and service I receive but am very reluctant normally to leave a bad review, until now. Unfortunately, having used WoolOvers Ltd before and been satisfied, today I am certainly not. Having placed an order for a cardigan in the sale on 16th March and the payment of £59 taken from by bank account on 17th March, today I contacted the company to ask when I would be receiving my delivery as I had had no emails advising of such, only an email confirmation of the order. After the customer advisor struggled to find the order with my personal details I gave the order number, only to then be told that unfortunately the item is 'out of stock'. Slightly annoyed with this I asked if they knew when it will be back in stock and when I would receive it. I was then advised that they did not know when it would be back in but when it does come back in it will be at the full price of £75 and that I would then need to pay the additional amount!!! I was shocked and just couldn't believe this to be the case. I explained that surely this is not correct as I have already paid for the item and had not been informed that it was out of stock, it is only because I took the initiative to call that I found that out. The customer advisor, although saying she understood my annoyance, just kept saying I would have to pay the full price. I know this just isn't right, given that the company had already taken my payment and didn't even message to say it was out of stock. I honestly cannot believe this. I had to take one of the two options (the other being pay the additional amount when the item was back in stock) the customer advisor kept repeating to me I had and cancel my order. I now have to wait up to 4 days for the refund, which given it is WoolOver's fault, I think this is not good. Unfortunately this experience means that I will not use the company again, which is a real shame given the products the sell and the times I have purchased before. It was just all so unprofessional. Sorry

"easier to use guest login than account…"

easier to use guest login than account , of course then i didn't get the discount, Clever on your part.

"Having received an email offering a…"

Having received an email offering a discount, I found a dress I liked and placed an order on 7th March. It took a week for woolovers to tell me the item was out of stock. Why did you system allow me to order and out of stock item?When I phoned to speak to you ,your systems were down and I was told to phone back another time. None of this pleased me. When I eventually contacted you by email to cancel the order it then took more time for the refund to actually arrive. Sadly although I like you clothes I don't like your customer service.

"Excellent products and service"

Having just put an order in I realised my discount hadn't been applied so rang Customer Services and Edmond immediately sorted it out for me. He was not only helpful but a pleasure to chat with!
I have always had excellent service from Woolovers which is partly why I buy most of my clothes there, the other because the quality is second to none.

"Terrible quality"

Terrible quality. My husband bought me a lambswool jumper for Christmas. After only 6 wearings and no washing, it had pilled dreadfully and gone out of shape. It now looks like a dishrag. I doubt that even my local charity shop will take it. These jumpers are not cheap, and I expect better than this.
Do not buy from Woolovers.
My husband has already contacted Woolovers (twice this week), and been told that pilling is not a manufacturing fault. This is a poor and unhelpful response. Pilling is unattractive, which together with the now shapelessness of the jumper after so few wearings, makes this shabby looking garment of unsatisfactory quality not fit for purpose.