"Return charge for incorrect order "

I received the wrong size sweater and initiated a return. I had to pay the $8.00 return fee to return the wrong item! His should have been a free return since it was your error.

"I was banned from the site and have heard nothing back"

I received an email about a sale, so I clicked on it to go to the website and got a message saying I was barred from the site. I tried it on my husband's phone and got the same message. I have been a customer for years and was perplexed as to why they were banning me. I therefore rang customer services and got through to a woman in India who told me to take a screenshot and send an email to customer services. I said I wasn't sure how to do that and could she put me through to Complaints. She said no there wasn't one. I told her if they wanted to ban me that was fine. There are plenty of places I could buy jumpers. She then said she'd put me through to her boss. I explained what had happened and she said she'd look into it. That was a week ago and I've heard nothing whatsoever. She said customer services like to go the extra mile. I would suggest they don't even want to set off. Without a satisfactory explanation and apology, I shall shop elsewhere in future

"Outstanding quality"

Just got my order of 2 jumpers - outstanding quality! I’m very pleased with these items and the delivery was very fast! Never ordered before from this site so I was a bit apprehensive but I’m so pleased with my items!

"Member of the flock"

WoolOvers have been wonderful over the years. This time there was a mishap with the delivery, but they faithfully sent me a refund as soon as the parcel was returned to them. I have been shopping with them for years now and have always found the quality of their products excellent, and the service very good indeed.

"Poorer quality than expected "

Order arrived over 3 deliveries (for 4 items) with the last one being late. Lambawool jumper was poor quality, pilling badly after every wear and, after 4 wears, I have found 2 very small holes/ gaps in the knit. Wool cable cardigan and dress seem slightly more robust but have not worn more than twice so far. I like the styles but won’t be repurchasing due to the lower quality and my own misunderstanding of what items are made in the UK or in Cambodia.

"Returns have to be paid for. "

Very disappointed that I have to pay to return items. Unusual these days with online buying.
The returns info is not clear when ordering either.

"Poor Quality, Poor Customer Service"

I have purchased quite a few things from woolovers and been happy with the items. Then with a cardigan I purchased, the first time it was washed a small hole appeared in a prominent place on the front. This appeared to be a manufacturing fault. I contacted Customer Service but they refused to do anything as the garment was over 6 months old. My opinion therefore is “Poor Quality, extremely poor Customer Service”.

"Having bought several items over time"

Having bought several items over time, I had to return a jumper which was slightly too large. The returns process was easily followed and the processing of the refund was as quick as any company I’ve dealt with.

"expensive difficult returns"

Received a small sticky label on invoice. Says attach to parcel and take to post office. The label had no return address on it. Small post office dodnt know what to do. Took it back home and asked customer service for a return label. They sent the address for me to write on a piece of paper. I did this and returned to post office. Where I paid £3.85? for return postage. So that's on top of £4.50 for delivery to my home. Expensive to my mind! I live in the country, at least 40 miles from the nearest large store. Won't be buying from you again due to expense and difficulty returns method.

"DO NOT BUY FROM THIS COMPANY"

DO NOT BUY FROM THIS COMPANY.
I bought 7 jumpers over the Christmas 2024 period and have since washed 2 of them, both have shrunk, one so much so that I am unable to wear it. The local charity shop will benefit!
The other was large to start with so now just about fits, although tight across the sleeves.
I contact the Company and was informed I needed to email them, an automated reply was received informing me that I would hear from their customer service department within 48 hours. This never happened, so I phoned them again to be told I had to send it back so they could inspect the jumper. Cost me £3.95 to return it! Two days later it was returned to me with a computer generated reply, obviously one that gets sent to every customer that complains about shrinkage, saying it was my fault, even though I washed the jumpers to their instructions.
I have a friend who had the same problem and she was given a goodwill refund. Nothing like that for me even though I have since phoned their customer services TWICE, and have been told a team leader would get back to me immediately. This hasn’t happened and so a week later I have decided to write this review to advise potential customers of their disgraceful lack of customer service.