"Unreliable "

Company I’ve used for many years with satisfaction are now not as reliable. Bought 2 men’s lambswool jumpers in £99 offer. They were bought at time of offer last year for 2024 winter. From first wear unsightly bobbles appeared and this has increased upon each wear, also wool has stretched so much the welt hangs like a skirt.
One jumper has had 5mths of wear in rotation with 2 others and the other 1mth., but gradually going the same way as first jumper.
Because I’m outside their 6mth time frame they will do nothing. What has happened to consumer rights?

"Countryman Jumper disappointing quality"

I received a Pure Wool Countryman Jumper for Christmas and I have become increasingly disappointed with it. The weave is open and its very prone to snagging on any fence or bush you pass. It then pulls out and leaves a run in the weave.
Its not really fit for wearing in the garden or countryside. It looks the part (at first) but its far too delicate for real outdoor wear.

"mail order scam"

This company is operating a fraudulent mail ordering service. I paid £9.95 for next day delivery on Tuesday Feb 18. Today is Friday 21 Feb and have still not received the single item ordered. This has happened before with this company, and I naively gave them a second chance. Tracking information states that the package isn't even out for delivery. What did I pay the £9.95 for?

"Very good"

ordered Tuesday afternoon, arrived Weds afternoon - great delivery. Items were just as described and fitted well. Well made and nicely shaped.

"Extremely quick delivery "

At first I didn't believe when it said 2-4 days delivery. We ordered Tuesday late at night and the jumper came early Friday morning, my granda couldn't believe how quick the order came.
He loved his sleeveless cardigan so much that he asked me to order another colour. Great price and quality item. About to order the other colour right now.

"It has taken nine days for you to even…"

It has taken nine days for you to even begin to send my parcel.
I got the notification today that it has now been sent.
It’s too long.

"Please be warned"

Please be warned, this company's customer service in non-existent. Wanted to exchange a jumper bought as a gift for a larger size to be told in extremely offhand manor that I was out of the unreasonably short 'return' period (by just a few days as it happens). No apology, no promised phone call from a 'manager' and no joy. Left with brand new unwearable jumper and £40 out of pocket. Will NEVER buy from them again. Would not dream of treating my customers this way.
*** Update - as a result of my rant I have now had the issue resolved so thank you Woolovers, I wish I had spoken with Sophie at Customer Services before all the others!

"Top quality products and excellent…"

Top quality products and excellent customer.service

"Excellent customer service"

Excellent customer service in cancelling an order - on a Sunday evening. Thank you, as always for such good service - and for such excellent garments.

"A dreadful company to deal with when…"

A dreadful company to deal with when things do not go smoothly! No confirmation of orders, no information of deliveries. WHY? This after repeated requests was NEVER answered. Emails including a cancellation notice NOT replied to. Consequently parcels arrived,one not wanted, and just left in our block of flats. Then refusal to supply a return label which was needed. Also be very careful that you get the correct size.