"I have bought my clothes for the last…"

I have bought my clothes for the last five years from Woolovers always such great quality and service.
Delighted to feel it is keeping its prompt service and l good quality product as I place my first orders...
Thank you.. from a much pleased customer in the Yorkshire Dales...

"Find my parcel and deliver it please😆😆"

Your service is excellent but the courier service is terrible. Usually I receive my parcels on the day expected but if there is any problem getting information from Evri.com is impossible. Should been delivered yesterday but after several ‘chats’ the intervation is still they need more information from me. Uurh

"Excellent quality and service"

Couldn't get order to complete on line so phoned and spoke to a very nice
helpful man who made it super easy.
Am looking forward to the jersy top
arriving but I know it will be top quality.
Love the classic clothes at Woolovers,
and such a pleasant company with
which to deal.

"Recommend "

I have bought woolovers moccasin slippers and they last for years. My old pair lasted over 5 years… they are very comfortable and I highly recommend them.

"Disappointed"

I’ve bought a number of cashmere and Marino v neck sweaters from Woolovers and have always been delighted. My last purchase was a lovely grey one which I purchased at the end of January.

I washed 2 of my sweaters together in exactly the same way delicate wash on 30, my green one is fine but my new grey one shrank to say I’m disappointed is an understatement, don’t know if I’d risk buy another sweater from Woolovers again!!

"So disappointed with the quality"

Having bought Woolovers for years, I have been happy with the OK quality - not long lasting, but clearance prices good. Just bought full price - £65- merino and cashmere sweater from the new Woolovers shop in Sherborne, Dorset, UK. Horrendous quality; it bobbled almost immediately and I spotted a hole in a sleeve that just appeared! Never again.

"I like this website. "

Good reductions on clearance items. Good description of items, size chart easily available. Clear website, order acknowledged immediately.

"Disappointed "

I used to swear by your sweaters. Just got an Aran. Wool is coarse if it even is wool. Made in China. Slit sides I guess so anyone can get it on.

"What a scam. Company unreliable"

What a scam. If I could give no stars at all, I would. December 24: ordered three pullovers, shipment outside EU. January 25: order arrived, fit absolutely horrible. Returned the entire order in original packing and sack, in due time, exactly as instructed by Woolovers - paid a bunch for shipment. February: Parcel made it to the Netherlands per tracking website, went into customs, was never picked up by Woolovers, for whatever reason. Sent emails to Woolovers attaching pictures/proof of correct handling and shipment to inquire what happened and where parcel is and request for refund. End of February: Got a indifferent response that they needed more info to inquire. March: provided the info. Still waiting for response. Mid-March: sending email reminder. Still no word from Woolovers. March 19: no refund, no parcel, shipment costs wasted.
Such a scam, never again.


Update April 1st, 2025:
Per Woolover's rec, sent an email March 19 to the general customer service and cc-ed the previous email-thread. Of course, no reation. Called the postal services to receive documentation as to why Woolovers failed to pick up my parcel in the Netherlands. Inconclusive. Sent another reminder end of March to Woolovers - still no response. Called them yesterday, paid for a total of 1.5 hours (!) of abroad call from IL to UK, during which I had to wait in line, listen to several representative's excuses and attempts to exhaust me with "we have to chase down internally and investigate". It was unbelievable and unbearable. Had to explain the legal situation to them and that their costs to defend a suit for their breach of t&c would cost much more if we were not refunded immediately plus expenses. FINALLY, they agreed to refund the order amount, excluding the huge delivery and phone bill, but at least something. Regarding my expenses and aggrievance - we'll see how this plays out in the end. But purchasing from them again? Never, ever.

"Sorry but its a goodbye from me"

I have been a customer for some time and on a recent occasion i had to return a jumper as it was not the colour shown in brochure or online and no description for colour apart from 'multi'. Very disappointed that postage was not refunded. Sorry to say I wont be ordering again as colours are not representative.