"Provided faulty part"

Provided faulty part. He denied this. End of story. I am out of pocket.
DO NOT USE THIS COMPANY

"Will use again if need be"

Will use again if need be. Looked at loads of websites and UK Whitegoods were the only ones who stated genuine part in the description, gave dimensions and the models that it's compatible with. Fitted in 5 minutes and now our Kenwood Tall Fridge can be opened easily with it's nice new door handle. Ordered 18th December and it arrived 23rd December, even with the postal service industrial action. Very happy. Thanks very much

"Replacement thermal fuse for Leisure…"

Replacement thermal fuse for Leisure Range Oven (#4410101001).

Component works perfectly as described and has restored our oven back to full functionality for a fraction of the cost of getting an engineer out / a new oven.

Deducted 1 star as (at the time of writing) the installation photos are missing from the web page despite being referenced in the text description ("Important! The new replacement thermostat MUST be mounted as shown on the photos if incorrectly fitted the part will fail quickly again and the fault will reoccur. This part replaces the old design on the photographs.")

All in all very happy and would order again from this supplier.

"Ordered a fridge shelf for Bosch…"

Ordered a fridge shelf for Bosch Fridge/ Freezer. The price was reasonable.
Communication and Customer service was excellent . Shelf arrived within timescale. It was packaged so well. Would definitely use. Uk Whitegoods again.

"Awful awful customer service"

Please read the negative reviews and their replies on here - its the most unprofessional company ive come across. We ordered a part based on the photo on the webpage, the item which arrived looks nothing like it - its different shape (so wont fit), longer spindle (so wont fit) and the rating label is completely different (150mA instead of 0.135A shown on website)
Looks like legal action will be the only option with this company

"I am about to write to Department for…"

I am about to write to Department for Business, Energy & Industrial Strategy for this so-called spare part trader!
He's selling fake parts manufactured of plastic even toys are stronger and designed with better care. Uk consumers deserve better than this man....
Reply to the owner's terrible comment below:
I am talking about the health and safety of the part and satisfied quality as it is the law in this country. If you ever know, read S9,10,11 of the Consumer Rights Act 2015.

"Good customer service"

Purchased some replacement glass for my cooker but due to their supplier being out of stock the delivery time would have been longer than I wished to wait, so I messaged saying I wished to cancel. Within 3 hours they had issued the refund and it was back in my bank, I was very impressed and will definitely use again in future. Thanks Whitegoods so being so quick in your responses.

"Fake Parts"

I purchased a replacement dishwasher basket bearing which warped after a few cycles. Clearly not an original part as stated due to the poor quality of the plastic. Mr Kenneth Watt refused a return or refund and was quite rude and patronizing in his email replies.

"Delivery service is a con IMO"

Chose the premium delivery service for £7.95, stated as being not "next day" but "as quickly as possible", so having ordered in Weds it only came today. So don't be conned into thinking, as I did, that if you pay them more in order to to keep your wife happy, you'll get it the next day - I could probably have got exactly the same service from Liebherr for £15 less.

"Rude"

Absolutely terrible customer service, can’t believe how rude they are. An order still not received after 2 months after asking what’s happening get some sarcastic reply and how they don’t care if I cancel my order as it means nothing to them and it will just go to someone else. Seriously avoid at all costs.