"Knowledgeable and prompt resolution to…"

Knowledgeable and prompt resolution to my problem. I've found Egress to be most helpful

"Egress Support"

I recently had a frustrating experience with the support team regarding a query I opened. It took three months to resolve the initial issue, which significantly impacted my ability to do my job accurately.

After a system update, I encountered issues and reached out multiple times. While the support team was always polite and responsive, they only informed me that they were aware of the problem, with no clear timeline for resolution.

What was particularly disappointing was the lack of communication; I found out the problem was resolved by accident, rather than receiving any notification from the team. .

Although I appreciate the team's courteous communication, the delays and lack of proactive updates made this experience quite problematic. I hope to see improvements in their communication and resolution processes in the future.

"So complicated"

So complicated. Why can’t you use basic email?

"Concise "

Clear, concise, good old fashioned human interaction via an upto date high tech efficiency.

"The issue actually resolved itself…"

The issue actually resolved itself before I was contacted but I was contacted very quickly and that was reassuring.

"Very attentive staff who got back to me…"

Very attentive staff who got back to me (I had asked a question) the same day. I then followed their instructions (it worked) and they followed up with another email asking if I had followed their instruction and was it now sorted. I replied - yes and thank you.
Brilliant company

"Egress Support Experience"

Egress, Auto login problems resolved with help from very capable support desk, emails were timely, concise, clear and our support issues were resolved quickly.
This is our first use of Egress support as the product is very solid.
Happy to recommend product and support team.

"I have had a few issues with our…"

I have had a few issues with our business account but received first class help and support from Khuram, who did a fantastic job. He gave me specific written direction and all my issues disappeared!

"Egress not to big to admit an error"

In my most recent contact I was frustrated as the problem I thought had been resolved had created another problem. However when I contacted Egress and explained the new problem they accepted that it was down to an error on their part. Immediately a manager was informed and the problem was dealt with and it does seem to be completely sorted now. I was pleased that they didn't try to avoid taking responsibility. That was refreshing.

"kind response"

kind response, Reply quickly despite the difference in time difference.