"I started from a base level of no…"

I started from a base level of no knowledge at all about egress but I had to use it because one of my service providers required it as an option for secure communication. Took a bit of time to chat with the bot before I got on to an agent and thereafter he led me through it and I was able to master its use. I marked it 4 star becausse when I got to the agent, he was very helpful and understanding but until then there was not a clear simple set of instructions for non savvy new users with scant tech knowhow. But I got there and thanks to the help desk

"Tight security and good customer service "

Egress company is amazing, they have tight security, good customer service, the staffs are attentive and helpful and there support is fantastic they reply your emails fast, they are always willing to make adjustments to upgrade there services.
I love Egress.

"Quick service"

Very quick and efficient reply to my query with helpful information.

"The Egress customer service helped me…"

The Egress customer service helped me solve an issues quickly. The staff I spoke to were very kind and understanding regarding my issue.

"Helped me immensely and I managed to…sticky issue "

Helped me immensely and I managed to complete the task without too much delay. Thank you once agsin

"Good software that solves a big issue…"

Good software that solves a big issue in the company. And great help to implement the software in our company with some personalizations.

"Very helpful."

Very helpful.

"Egress seems to be a bit of a scam"

Egress seems to be a bit of a scam, you need credits to reply to emails but they dont tell how much they are.
you get 25 free 1 per email then you have to subscribe, to continue sending emails,they wont tell you if the sender is a paid member, so less than helpful

"Excellent Customer Service"

The communication and advice given was 5 star

"Proper support"

Proper support, relevant to the question I asked. Fixed my issue in minutes. Big tech should learn from the smaller companies.