"A Brand Product u Can Trust "

Service Rep Fantz C are spot on with prompt response to resolve my issues, and deal with both professionalism ,patience and practice good service ethic, Employees like u makes a Huge difference in bringing both Value and Trust to your Establishment and Products

"I love this set of pans…."

I have purchase and thrown away many sets of pans. This set is a keeper. When you picked the pan up fits well in your hand, you can tell that it’s quality. They cook evenly and they are nice looking. Love this set will order more for gifts.

"The compassion and empathy from the…"

The compassion and empathy from the staff that I spoke with. The quick and efficient responses of the staff. I will continue to recommend HexClad to my friends and family.

"Extremely painless and very surprisig"

Extremely painless and very surprising how fast and easy it was. I am sold in the customer service of HecClad.

"Best costumer service experience"

Their customer service was incredibly fast and friendly. Since it comes with a lifetime warranty, they replaced the fan right away without any hassle!

"Great products with fast shipping!"

Great products with fast shipping! They are high quality pans and I can't wait to add to my collection!

"Poor logistic and customer support"

Firstly, this review focuses not on the quality of Hexclad's cookware, but on their inability to deliver the correct order and their poor customer support.
The delivery arrived approximately one week after the order was placed, but with the wrong items. Mistakes happen, and I understand that, but Hexclad's exchange process proved to be overly complicated. On the day I contacted customer support, they assured me that the correct items would be dispatched shortly, and I was instructed to return the incorrect cookware. Unfortunately, after that initial contact, they disappeared.
Despite sending several reminders, it took four days for them to inform me that my exchange request had been rejected due to a different process required for such cases. My inquiries about the shipment of the correct items were ignored, and the support team merely apologized, promising that someone would definitely get back to me to resolve the issue. Needless to say, no one ever did.
It took another week for them to figure out how the incorrect items should be returned. After enduring these shenanigans, I requested a refund, as I have no desire to purchase anything from a company that cannot resolve simple tasks or keep their promises to customers. Fortunately, there are plenty of competitors in the market who can deliver on these basic expectations.

"Teuer und schlechte Qualität"

Habe vor zwei Wochen eine E-Mail an HexClad geschrieben, und bis heute keine Antwort erhalten. Heute habe ich noch mal versucht, eine E-Mail aufzusetzen. Mit dem Ergebnis, dass ich die E-Mail gar nicht abschicken kann. Schlechtester Kundenservice, denn es gibt. Von der Pfanne die ich vor einem Jahr gekauft habe, ganz zu schweigen.

Teures Produkt Qualität mangelhaft !

"Poor quality product that's over…"

Poor quality product that's over priced. The non stick peels after less then 1 year. Buy stainless steel and avoid this scam company

"Very helpful customer service"

Very helpful customer service, thank you for replacing a damage pan grill