"1st time customer - would highly recommend"

I was a little hesitant about ordering 'plant life' online. Previously I've always wanted to inspect up close before selecting! Did the usual search and feedback reviews on t'internet... And chose Oxy Plants.

Purchase process was slick. Comms Re delivery accurate. Price was great. Item description accurate. 10/10 on all fronts.

2 x devils ivy plants arrived on time as planned. Well packaged. And I have to say very healthy looking specimens!! Roots look healthy too and they've clearly been well looked after.

Newletter articles and how to look after the plants articles really informative. I really like some of their quirky comms. 😊

I'd highly recommend this crowd to family and friends alike. Give em a try!

PS. I've just read the reviews on here and can't believe they are from the same company. Sounds to me like they've maybe turned a corner and started listening? Keep up the good work.

"I bought 5 plants and one went…"

I bought 5 plants and one went yellowish in just a few days. I asked for a replacement and they requested photos for proof. I provided the photos and they replied with an instruction to take care of it. Of course the plant died after a week. Don't buy here.

"misled and no response for refund"

I placed my order for Baby Bio Houseplant Bug Killer 1L via their website. From the product name, images, and ingredients shown on the page, it was clear to me that this was the product I needed. Based on that information, I placed the order and paid the full amount accordingly. Unfortunately, when I received the product on 6 April, I found that you had sent me a different item — Baby Bio Houseplant Bug Killer ULTRA 1L. I immediately emailed your team to report the mistake and requested a replacement with the correct item. On 7 April, I received your response stating that Baby Bio Houseplant Bug Killer 1L and Baby Bio Houseplant Bug Killer ULTRA 1L are the same product in different packaging. However, this is incorrect. The two products have different ingredients and different effects, which I can confirm from personal experience after using them. Furthermore, I have contacted the manufacturer, SBM Life Science Ltd, who confirmed that these are two distinct products.
I feel misled by the name, image, and description presented on your website, which resulted in my purchasing a product that does not meet my needs. I sent email to ask for refund, BUT no response..

"Unhealthy plants "

Bought a Kentia palm from oxy-plants at £24.99 Was quite happy when it arrived, one stem was dead but others looked ok, if a bit lacking in amount. Within 4 weeks stems had turned yellow and leaves shrivelled. Messaged and they did get back to me, advising Kentia’s like humidity. I advised was kept in a small shower room with humidity generally at 50%. Then no reply.

Bought a replacement at b&q for £32. For £7 the difference in height and health is remarkable. Wish I’d read the reviews here first and gone to b&q.

"I was torn between 2 or 3 stars but had…"

I was torn between 2 or 3 stars but had to be two when I thought back to the hassle I had. Ordered £120 worth of plants. Waited an age on them. When I contacted customer service I was told there had been a greenhouse failure and they weren't good enough to send out (either this is a regular excuse they pass out or their greenhouse needs looking at because I've read in another review the customer was told the same as I was) I asked again a few days later and told them to just refund me because I still had no plants and was £120 lighter. I got a response, which ignored my request for a refund and told the plants were due in momentarily....to anyone of good English that would mean due in that day ..nope. Few days pass again and again I chased them up. Was told this time that they were due in the following day and I would get priority delivery. Comes to a Saturday morning and I get a message from yodel telling me they were out for delivery (11am) it was 9pm Saturday night they eventually rocked up! My plants had been bashed about in their van since early morning and you could tell! The box was battered, burst and sagging like the tower of Pisa. I was a bit perplexed as to why I only had one box aswell because these were massive plants I ordered....they'd crammed all 3 into one box, with nothing but a bit sellotape to protect them! The yucca was uprooted....snapped! The parlour palm had more dead shoots than live and it was just a heaped mess. I took photos and contacted them again. Now here's the bit everyone needs to know before purchasing....their terms and conditions clearly state that to get a refund you will have to send the plants back, suitably packaged (shame they can't do that when sending them out!) but it also states that if they are not in resaleable condition then you won't be given a refund. I refused to post them back with those very terms because I'd have zero recourse of getting my money back. The photos were evidence enough of how NOT to send out live plants. There was a lot of arguing to and fro but consumer law is perfect for this. The goods were not only damaged beyond saving on arrival but not as described and not fit for purpose. I told them I only wanted refunded for the yucca as it was so badly damaged, I didn't ask for a full refund, yet they still wanted to argue. Fraid not love, I didn't come down in the last shower and they picked the wrong fight. I got my refund but it was a terrible experience from point of sale until resolution. They got 2 stars because I eventually got some money back, otherwise it would be zero. The whole thing could have been avoided if they only package their plants with some common sense and care. Sending them out the way they did was like sending them off to the gallows!!! Nothing but sheer incompetence. I'll pay extra in future from a seller that treats plants the way they should be treated...live!

"Dreadful business to deal with"

Dreadful business to deal with - send out plants in poor health in beat up crammed boxes that are unfit to return product in then state and refuse to waver that they need aforementioned dying plants sending back for a refund which costs you around 15-20 pounds to buy appropriate size box to return to them. Terrible levels of service / understanding or responsibility for their side in creating an awful and regrettable purchase. They now will not reply to any mails and never pick up the phone. Worst company I’ve ever had the displeasure of dealing with online. Do not buy from them use a company like Patch who have an everything nailed on from service / packaging to product.

"Will not be back - terrible customer service "

Placed an order for a pot and paid for delivery, but it arrived all broken in pieces despite having an abundance of bubble wrap, with the box barely sealed.

Sent an email to the customer service team who advised that a replacement will be sent out as soon as possible. I had to follow up 3 days later after hearing nothing for them to just drop a email with a tracking number. The item only arrived almost a whole week later with economy shipping - will not be back, customer service seems to be the bare minimums.

"Positive experience. "

I read the reviews but I was getting a pot and small fern so took the plunge. I bought a large pot with small fern, and recieved a call making sure this was correct. That's a star right there for pro-action. The plant and pot arrived intact and are exactly as I expected. So 5 stars from me.

"Absolutely appalling"

Absolutely appalling, AVOID! Order sent to me in a tiny box, plants were dry as a bone, crushed, soil everywhere and pots bent out of shape. Marika offered me a 20% refund which was never processed. Ended up getting money back from PayPal after I raised a dispute, however Oxy Plants were most uncommunicative and weren't prepared to take responsibility.

"Ordered a kentia palm at Christmas"

Ordered a kentia palm at Christmas. It looked in poor health when it arrived and despite my best efforts to save it a virtually unkillable plant has died on me. Very poor quality plant.