"Still awaiting delivery from 20th…"

Still awaiting delivery from 20th March, customer service first said they forgot about it after 7 days and said will be sent first thing this was the 27th March, then phone on 1st asking for update and said should be here shortly.

Phoned today 3rd April for update or email to see if been sent and said it’s been lost by delivery company and will send another today.

Starting to think they didn’t even have in stock or are just that useless they don’t know what’s going on themselves.

“Express delivery” 1-2 days it said. This is now pushing back trades on a home Reno.

"Great experience had to phone to…"

Great experience had to phone to confirm shipping but very helpful and I believe website is being updated

"My items came quick and packed really…"

My items came quick and packed really well no damage very pleased would use again

"Great customer service"

Great customer service, made my customer experience comfortable also speedy delivery of goods purchased.

"Shower room"

Ordered items for a shower room, was informed immediately that some items were out of stock and there would be a delay, was informed by voicemail and email.

Items received by haulage company, seamless arrangement to arrange delivery. Shower is now on place, not fully working , but quality appears really good in comparison to bathroom cabinets which we have on main bathroom.

Also added bonus of getting 10% discount via blue light card

"Nice & Easy process"

Nice & Easy process, the product was as described and was delivered as requested and on time.

"I am still waiting for a refund…"

I am still waiting for a refund following return of incorrectly ordered items. The company were able to send a complex form for the return but have not now replied to a single enquiry following return of the items for weeks.

"Took my money and never delivered the…"

Took my money and never delivered the goods.
This company is a scam. Do not use.

"Damaged goods and unresponsive "

My experience with Trade Plumbing has been incredibly frustrating and disappointing. Their lack of responsiveness and unwillingness to address my complaint has left me with a DAMAGED radiator and a very negative impression of their company. I would strongly advise others to be cautious when dealing with Trade Plumbing, as their customer service is severely lacking.

FIRST they gave me the wrong radiator because they didn't have the correct one In stock so they sent me the wrong one to buy some time while they got it in stock.

#Conniving company
#Thief's

"The staff were very kind and helpful…"

The staff were very kind and helpful but I had trouble using the website to purchase the goods I wanted.