"It’s already frustrating bc the scale…"

It’s already frustrating bc the scale does not work without an expensive subscription, but the new exercise color is just annoying. I can see how many steps I take without a color. As someone who suffers from scale anxiety, I was hoping this would help, but it just left me feeling more helpless. Getting on a scale and seeing the number, triggers anxiety in me, but getting a green or a gray and not really understanding what that means or how I should alter what I’m doing to move towards Teal or Blue just gives me more anxiety. I dreaded every morning stepping on the scale because it might show me gray, and I didn’t really understand what that meant.

"Genius"

I think that the whole idea of not seeing a number but seeing that you are making steps towards your goals in different ways is genius

"I thought the website was really clear… I can’t wait to receive my device"

I thought the website was really clear and simple. I have ordered my device and I can’t wait to receive it. It gets started. I’m pretty excited.

"Great customer service representative"

The customer service representative was very helpful and took care of my situation immediately.He took the time to show me how to add the key so I could use the app and confirmed my information was correct.

"Quick"

Quick, easy

"I have not been able to successfully…"

I have not been able to successfully connect my shapa scale to my phone

"I like the fact that numbers are not…"

I like the fact that numbers are not involved. It helps me focus more on my health than how many pounds I lose.

"It was a quick response."

It was a quick response.

"i have order and paid for a scale and…"

i have order and paid for a scale and have heard nothing in almost a week when it will ship

"Issues with getting things started up and know when to get my scale "

If this is to the email. I would say 5 star. I am new to the whole journey so not sure what to expect with this. But if it is getting things set up and getting the scale I give it a one. Talking to someone in person to get it started and know what to do would help and maybe I would know the next step and how long it takes to get everything and know what I am doing and also could ask questions. Which I did message and you did respond quickly and I appreciate that. I am not really sure if I can even start doing what I am suppose to be doing already.. sorry for the long review.