"Do not order from Replay if you live in…"

Do not order from Replay if you live in the UK!
I bought a pair of jeans for £140 in their sale, and got stung for £62 customs duties costs as they are shipped from Italy!
Replay state this is advised in the in their terms of sale (which no one reads) so it’s all on the customer.
At no point during the purchase process are you made aware they are being imported, and therefore could be liable for customs costs.
It has ended up costing me more to buy a pair of jeans in their sale than the original RRP!

"The worst company I have ever dealt…"

The worst company I have ever dealt with. Arranged a return by fed ex collection and fed ex never turned up. I them sent them numerous email which they just ignored!!

Avoid

"I bought two pairs of replay trousers…"

I bought two pairs of replay trousers for a holiday not realising they get shipped from abroad. They sent them out too late and they were not needed anymore as they arrived after I got back.

I’ve messaged and emailed yhem numerous times with no response at all. Hope PayPal can sort it out.

Will never order from Replay again.

"Ne commander pas sur le site internet…"

Ne commander pas sur le site internet REPLAY. Service client déplorable. pas de dialogue, réponse négative en boucle pour une demande d'échange de taille. Ils viennent de perdre un bon client. C'est inadmissible de nos jours d'être confronter à des réponses toutes faites. Ils feraient mieux de ne pas avoir de service client. REPLAY ne mérite pas la confiance du client.

"Missing items in shippement"

Ordered 4 items from replayjeans and when package received it only contained 2 of the items. The box the items was sent in was way to small to contain all four items, but they refuse to re-send the missing items. You also have to pay tax and there is no information in regard to this on their website. Avoid at all costs.

"Unglaublich frech"

Unglaublich frech! Replay arbeitet mit FEDEX zusammen- 4 Termine abgesprochen (4x3 Stunden warten), nie ist jemand erschienen. Die Rücksendekosten mit DHL ( 19 €, 3Tage, dann war die Hose zurück) sollen nun nicht übernommen werden. Ist weitergeleitet zur Verbraucherzentrale weil so nicht rechtlich korrekt. Besser Finger weg von Replay!

"1x und NIE WIEDER"

Sehr furchtbar das Service!
Also 1x bestellt und NIE wieder!
Kundendienst funktioniert beim telefonieren aber bei Mails sind die ziemlich taub und blind…also am besten Finger weg - man bekommt auch woanders schöne Sachen - über Replay sicher NIE WIEDER!!!

"Dopo aver visitato e acquistato nello…"

Dopo aver visitato e acquistato nello store di Firenze ( ottimo,bellissimo) decido di acquistare 4 t-shirt bianche con logo dal sito ufficiale. A poca distanza di tempo e’ arrivato il pacchetto a casa con solo due delle quattro t-shirt.
Aspetto qualche settimana perché nella email ricevuta cera scritto che la merce sarebbe arrivata probabilmente da due magazzini diversi.A quel punto mi decido di scrivere al servizio clienti chiedendo il motivo per cui non avevo ricevuto le restanti due t-shirt, mi e’ stato spiegato che dopo un accurato controllo hanno confermato la spedizione del mio ordine delle 4 t-shirt.
Morale , 78 euro persi cioè il valore delle due t-shirt. Ho 54 anni, mai avuto una esperienza simile, ridicoli . Questo succede quando si ha a che fare con persone oneste.
Raffaele Casanova.

"Awful avoid "

Awful. Get misled and hit with import tax and then customer service ignore you. Ordered jeans which are defective so now sending back. Basically cost me £50 in tax to end up with nothing. Utter joke of a company

"Import duty disaster"

Same issue as most other people. Do not order from the UK, if your order goes over £135 you get stung with import duty (thanks to Brexit). No warning from Replay about this when shopping, I could have easily adjusted the value of the items to stay under this threshold had I known... now I owe Fed Ex £72 making the whole 'black Friday sale' a massive debacle. Don't buy direct from Replay ever!! Buy from a company in the UK.