"Been using Zipjet for years and move to…"

Been using Zipjet for years and move to Laundryapp has made it even better. Great to get those difficult to do items cleaned.

"Great service"

Great service. Supportive of NHS.

"Incredibly quick service though left with neighbour"

Incredibly quick service - couldn’t have been more impressed with the turn around and clothes smell amazingly fresh.

My one criticism is the delivery driver arrived early, before the delivery slot and left with the neighbour without confirming if this was okay or not, rather than waiting for the delivery slot.

Will 100% use again - hopefully they will be able to iron general laundry soon

"Great service"

Great service

"Poor Quality Dry Cleaning - Do not use their services"

Recent order saw dry cleaning returned smelling like it had been hanging in a restaurant for days, so not ideal when you are expecting clean clothes and bed linen. There has been a complete deterioration in service since this company has changed hands. They used to be super reliable and competitively priced but now drivers turn up late if at all (a previous order was problematic) and the customer service experience is hit and miss.
Thankfully on this occasion a full refund was provided but sadly I won’t be using their services again.

"Easy to use mobile app making it super convenient to do laundry"

Easy to use mobile app and quick order with competitive pricing for laundry services with home delivery. Nothing can beat the convenience!!

"DONT USE THIS APP"

DONT INSERT YOUR CREDIT CARD DETAILS. I used this app back in 2019 may and I left uk more than half a year ago. Today I got deducted 500£ from my credit card from their store. Initially I was very happy about the experience but this is a scam. I am going to file a case for unlawful money deduction. This is not a laundry service. It’s MONEY LAUNDERING SERVICE.

"Indispensable service"

This service is likely to become indispensable for most working people. Convenient and competitive

"Worse since the buy-out"

I used to use Zipjet for a while before it got acquired by laundrapp. They increased their prices, then their delivery fee, then removed it but included a minimum spend.
The delivery was missed twice, and last time it was late without notice, from a guy not even muttering a “hello”.
I’m on the verge to stop using the service altogether. I can’t trust a service with such random deliveries and price model.
The minimum spend is way too high, I need to send 15 shirts for each cleaning!

"£1200 worth of clothing ruined as this…"

£1200 worth of clothing ruined as this incompetent company machine washed 8 items of dry clean only clothing. I had to threaten legal action in order to be compensated for my loss and after 6 months and countless emails, I received just a fraction of the value of the items destroyed. Many of the items I had only worn once or twice. They also delivered me a bag of someone else’s sheets and towels instead of my own clothes. They arrived early when I was at work, they arrived late. The customer service team told me on 4 separate occasions I would be compensated and funds were not remitted. Something is going seriously wrong with the leadership in this organisation. Support your local dry cleaner and save yourself a headache.