"Customer Service Unresponsive"

I will increase to 2 Stars because I did get a response from 4Patriots. I was sent an email with the return label for the Solar Panels and Charge Cable. I returned them and they were received by them on 10/29/24.
It has been 7 days and I still have not received the shipping box for the Generator.
I am hoping I can complete this process. I appreciate what they have been able to do so far.

This is my first negative review. I think it is deserved.
* I ordered the 2000X Solar Generator on 10/2/24.
* Sent an email on 10/8/24 7:23pm to cancel the order before it was shipped. No response.
* Three hours later at 10:41pm the order shipped.
* Received the Solar Generator on 10/14/24.
* On 10/17/24 Sent a Message through the website to Request a Return Authorization. No Reply
Also on 10/17/24 sent an email to "Help" to request a Return Authorization. Automated response.
* On 10/21/24 Sent another email to "Help" to request a Return Authorization (Second Request).
Received another Automated response.
* Customer Service is unresponsive.

"I've been cooking for about 50 years"

I've been cooking for about 50 years, and have done 95% of the cooking in every relationship in my life. I started when I was 9 years old cooking for myself and my little brother. I'm not big on mac & cheese, but, do use it as a staple for fast meals. One meal that I call "Cabinet Scrapings" came about many years ago as we had very little in the kitchen, and I made something with what I could find in the cubbards. Start 2 boxes of mac & cheese. Dice up a can of spam(any meat will do), am onion, green pepper, and cook them in a skillet until onions start to turn clear. Add 2 cans of diced or stewed tomatoes. When M&C are done add the skillet to the pot and mix. 20 minute meal that is easy to make. The M&C from my 72 hour survival food kit worked perfectly for this. There are an infinate number of possible combinations that could be used in this manner. It richens the taste and adds fats and protiens that would be very helpfull in a crisis situation. Not to mention you could feed a larger number of people on just one packet. Great job you guys. Keep up the great work. I highly recomend this product!

"Mostly just way overpriced rice"

Mostly just way overpriced rice, oatmeal, macaroni. The customer service is an ABSOLUTE JOKE. I will never purchase from them again nor will I ever recommend 4 Patriots.

"Logistics and Customer Service Suck"

I have tried to order from this company twice. They have screwed up my order twice...two for two and not in a good way. The first time they sent the order to an address that I did not know. Once that was resolved the money was refunded. The second time only a part of the order was delivered even though the website shows complete delivery. In both cases, have fun trying to get to customer service. I have spent probably 4 hours on hold because the "use the pound sign to keep your place in line and we'll call you back" is BS. They never call you back. Tried this two time too. They also say they have a live chat. They do not unless it is well camouflaged on their web site. No response to memails either. All in all less than a one star performance. I will never order another thing from these incompetents.

"Don't buy their generators, not relyable"

My generator stopped working after little use and they said its out of warranty so there is nothing we can do. This is for emergencies but apparently should not be relyed upon when needed. I was glad I had another duel fuel generator when I needed it.

"I ordered a solar powered phone charger…"

I ordered a solar powered phone charger for emergencies. During Hurricane Helene I took it out of the box and found it damaged, the screen bloated like it got wet. Of course it didn't work. They obviously sent me a returned one that was broken. 4 messages later, 3 on the contact us and one email, zero response from them. I assume I am going to eat the cost. TERRIBLE CUSTOMER SERVICE. I wouldn't order from them. Mypatriotsupply is much better.

"The water filtration system is leaking…"

The water filtration system is leaking and I cannot get the company to respond despite phone calls and emails. Order No. 677885, Delivered Oct 9, Tucson AZ

Update: Went to Ace Hardware, bought Heavy Duty Rubber Hose Washers that are the same inside diameter as the defective ones that came with the product. Ace Product no. 74129-I have installed them and filled some new water into the top and waiting for enough water to be filtered into the bottom to see if the leak has been fixed. Will let you know if the fix works after the water is totally filtered into the bottom.

"Awful consumer experience"

Awful consumer experience. Happy to take your money. I have left 3 requests for call back, 3 emails and 1 IM/Chat. Product arrived damaged, soiled and missing instructions on the food packets. When business retracts, they 4Patriots will suffer. Sales hide their sins.

"Customer service is UNREACHABLE and never calls back!"

I placed an order on Oct 5. The same day I canceled the order via email to customer support and I was not able to reach them by telephone or via the 24/7 Live Chat. I attempted on multiple days to call or live chat to confirm cancellation of my order and was never able to reach the company and never received a call back as requested multiple times. Despite my attempts to cancel the product was shipped to me. I have now been trying to reach the company to get return shipping authorization with no success. I have filed a dispute with my credit card company in hope of getting the company to respond.

"Customer Service Sucks"

UPDATE:

After getting the Better Business Bureau involved, they finally credited me back the $40 overcharge on 10/17/24. Be cautious when using them. It seems they are so short handed in all aspects of their business that they can't handle what they have. My shipments are arriving Monday 10/21/24. Will see if they are accurate.




Placed order for the 3 month supply of survival food, initial order for $697. After they kept trying to up sell me they offered a 30 day supply of the emergency food bars for $99. I accepted that offer and was instantly charged $139, so a $40 overcharge. I took screen shots of my order reference numbers and the offer of the bars for $99. I immediately emailed their help*4patriots email requesting a $40 refund along with the screen shots as proof on 10/14/24 with no response other than a canned email that they are busy and would get to me asap. I called their customer service today and waited on hold 10 minutes before putting in my number for a call back, still nothing. Tried their live chat, nothing more than a bot. My next step is to dispute the charge for the product and I have the proof to get my money back. I sure wish I would have did my research before ordering from this company. Their reviews as a whole are horrible.