"My sidekick generator new out of the…"

My sidekick generator new out of the box wouldnt charge with solar panel but it did charge super fast with AC outlet but the plug was so hot i had to remove it from the outlet with oven mitt. I texted customer service and they said thats due to fast charging, no fire issues. Then our hurricane hit and my big bubba 1800 was at 99% battery. I was so confident and i was charging my phone and then made 2 of the kcups with our ninja coffee maker and the power dropped to empty battery symbol over a 9 minute period. I called support and they were going to give my replacments but I've not heard a thing, the phone hold line hangs up on you at the 60 min mark, theres no replies to my emails. I've lost confidence in this company and all the products are made in China.
I now want a refund for the sidekick and 1800 generators and my EMP. Order BUN-30280-LOC-2 on 1/29/24. Order # S02026401 Shipment IF1554377
EMP 9/28/24 shipment #669013 UPS # 1ZA511R70390957109

"Customer service is a joke"

Customer service is a joke. I got my order yesterday but it only contained water filters, no water filter system at all. I emailed, got no answer. Can’t get to a person on chat. I have spent a couple of hours on hold. I’m scared to use the call back feature as I doubt I’ll get a call back. Can someone please help me? No more money is going to be spent at your business. Can someone please help. Your call volumes can’t be this high.

" Great Company"

Fast Shipping. Great Products.

"Excellent product and service"

Excellent product and service. Always great help and resource for food purchase and storage.

"They got my orders to me right away"

They got my orders to me right away, even a backorder was only delayed by a week.
The only item I ordered that I'm not happy with are the unhealthy food bars. The first ingredient is vegetable shortening.
I would like to see more gluten free and corn free options for those like me who have sensitive bodies. Potato starch works the same as corn starch.

"This company Wow terrible!"

This company Wow terrible! I have been leaving messages for days with auto call back that no one calls back on and emails and such! I ordered a product on 1 Oct 2024, it said it was delivered to the mail office on 9 Oct 2024. It's not at post office or where ever the bogus tracking data sent it to and now I cant get a live body on the phone to save my @ss!
If anyone has seen order # 670198 tracking # 9400111206211442648109. Give me a call, because these folks pretty much have ripped me off at this point!

"4Patriots offers a lot of products from…"

4Patriots offers a lot of products from food to devices. I have purchased both. The food says it can last up to 25 yrs and follows all of the protocols to make that happen if you store them in a cool dry place.
The devices are often expensive but are of high value and if you wait for a 'sale' you can get the price lower.
Also, the catalogs usually come with a $25 gift card which is very useful.

"Made it right, so far."

Money refunded. Thank you heidi

"Tried to cancel during order process"

Tried to cancel during order process. Followed all the time rules. Chat function did not work. Emails not returned.

They claim to be a family company. Could be - not much of a business.

And they must have issues - the only order I have ever placed on the web where the delivery company needed to take a picture of the item on my porch.

"BOUGHT ONE, DID NOT GET TWO MORE FREE"

Edit: they sent the two missing kits and they arrived today!

We ordered the buy one, get two free food kits. We received the one, but never received the two free kits. They refuse to answer phone calls or emails.

SAVE YOUR MONEY, DO NOT BUY FROM THEM.