"Conveyancors that deliver results"

From the very beginning of the property purchase process, it was clear that I had the right team on board, with Isaac leading the way. His deep understanding of the intricacies of the transaction and ability to explain each step and its significance was very comforting in a stressful time. Isaac was always very proactive in the communication, and I felt well-informed and thanks to his guidance and patience.

Due to circumstances of the purchase including some very tight deadlines set by the seller it was necessary to exchange and complete on the same day. Under a lot pressure, Isaac was nothing short of an expert. With good communication and planning we were able to have the right documents in the right place, on time. Isaacs ability to manage the high-stress situation with professionalism and a calm demeanor was reassuring and greatly appreciated. Especially as I am a client to likes to ask a lot of questions and be involved in the process.

I would wholeheartedly recommend Isaac/NBM services to anyone in need of a conveyancing solicitor, who knows how to get the job done and delivers results on time. Thank you once again for making this milestone possible.

"Highly recommended and a pleasure to do business with"

I work in housing myself and am used to hearing people complain about solicitors during the buying process for a property so was pleasantly surprised when dealing with NBM. Honestly they have been an absolute pleasure to deal with especially Mel in the welcome team! They always answer the phone and reply to emails straight away. I would highly recommend them to anyone looking for legal services

"Everything fine so far"

Everything fine so far. I really appreciate the online portal where all documents can be uploaded and read. Emails have been received regularly to tell me when there is a message or document available on the portal, although I do check there everyday anyway.

"Two weeks in and everything is running…"

Two weeks in and everything is running very smoothly. The portal makes it very easy to check everything the team do each day, which is also backed up with daily emails. The Welcome team on the phone were very helpful.

"Never use their services"

I had the unfortunate experience of dealing with this conveyancing solicitor firm, and I must say that it was nothing short of a nightmare. Here's a breakdown of my grievances:

Inexcusable Delays: I engaged their services and paid them for the conveyancing process, but what should have taken a reasonable amount of time turned into an agonizingly long ordeal. They managed to stretch a straightforward conveyancing process to a whopping 4-month delay. It felt like they were more interested in taking my money than providing efficient service.

Post-Transaction Ghosting: Once the conveyancing deal was completed, their level of service plummeted to absolute zero. It's as though they believed their job was done after the property changed hands. When I needed assistance or had questions related to my property, they were nowhere to be found. Emails and calls went unanswered, leaving me in the dark.

Communication Black Hole: The most infuriating aspect of their service was their inability to respond when I was in dire need. I encountered a dispute with my neighbor over a boundary issue, and I turned to them for help and guidance, which is precisely what a solicitor is supposed to do. However, my pleas for assistance were met with silence. No matter how many emails and calls I made, they remained unresponsive. It's baffling and utterly unprofessional.

In summary, this conveyancing solicitor firm's performance has been abysmal. They've shown a complete disregard for their clients once they've collected their fees, leaving you to fend for yourself when you need their expertise the most. I would strongly advise against using their services and, if possible, seek a more reliable and client-focused firm for your legal needs.

"Highly recommend"

Easy, effective and very reasonably priced. Communication was great. Much better than I've experienced in the past with other similar services.

"Very proactive even when the sellers…"

Very proactive even when the sellers solicitor had not been so forthcoming. Super quick response at all times! Highly recommend.

"Chose them because they were the…"

Chose them because they were the cheapest, the sales reps will try anything to get you signed up with them if they end up speaking with you over the phone. Unfortunately my sale didn't go ahead and I already paid a few fees with them, they could've refunded one of them which was for the ID checks, however they decided to still carry out the ID check even after I instructed that the sale is not going ahead and my message was aknowledged...

Update:

Following the review I had a call to discuss the complaint, at the end of the phone call was told that someone will call back and never received a callback. They do not take ownership of their work nor do they do what they say they will do.

"An absolute car crash of a solicitors…"

An absolute car crash of a solicitors practice. No communication, poor accuracy, impossible to get hold of and does Mr Licence actually exist? Held up our transaction by their complete inefficiency.

"Good service"

The only problem I have had is the welcome team have asked for some information twice. But has soon been sorted out. The Cambridge office have been very helpful.