"Good service"

I have had a few transactions through NBM Solicitors over the last few years and haven’t had any problems with them.

"Conveyancer ignoring for 3+ weeks"

Conveyancer Luke Licence provided good service initially but has been ignoring me for 3 weeks. The welcome team was efficient but after receiving the search reports, Luke made mistakes in his detailed report. I requested a floating deed multiple times but this was not addressed. The report included fees for "Landlord notice" and "Consent fee" which were not explained to me. It also incorrectly stated the flat has a leasehold title when it is freehold. I have asked Luke for ground rent and service charge receipts multiple times since 7th July but he has not responded. I called recently and another conveyancer answered and said Luke was there but refused to take my call, saying he would respond in the afternoon. It feels like Luke is actively evading me so I have made a complaint with the team lead. At this point I am afraid of losing the property if I don't complete in the next month, so this is urgent.

7th July: "I will be able to go through them [questions] today but if not latest on Monday." It's 18th July now.

EDIT: After my complaint, they've changed to another conveyancer in NBM Law. I've spoken with him, and seems promising. I will update this review in a month and adjust rating depending if the issue is resolved.

"I have now dealt with NBM on a few…"

I have now dealt with NBM on a few occasions and have always had good dealing with them hence a returning customer. I will be using NBM for future purchases.

"Dear reader"

Dear reader, after a lenghty sale agreement of a freehold, of delay after delay for over 1 year, when the sale was completed. They would not electronically send me my money. After all details where sent ( IBAN). They sent me a normal cheque by post of £7.40. I was charged £40.00. for this. Now I have to wait up-to-12 weeks(3 months) , for this cheque to clear, at a cost of £70.00.by banks.
After all expenses and charges where paid up front.
How unfair is this. A very unhappy customer. ??????

"Efficient and professional"

The welcome team was quick at responding to my questions, and the first stage of the buying and selling process has gone smoothly. My conveyancer Isaac Lawrence has been excellent so far, replying to emails promptly and keeping me informed of everything.
The only thing I've struggled with is having to print out and sign everything; there doesn't seem to be a way of editing and electronically signing documents on the portal.

"THE WELCOME TEAM"

The work undertaken with myself and the welcome team has been flawless..The convey/tracker/porthole has enabled me to quickly view my case file and the ease to upload correspondence was great.
When I have called I found the team pleasant and informative.

"Overall service including the welcome…"

Overall service including the welcome team so far has been good , contact with Isaac has been very helpful and the portal when this is required works easily and well . After deciding to withdraw from one property purchase to another the process was simple and inexpensive

"Very efficient"

Very efficient. Good communication. Straight forward processes.

"speedy and on the ball"

speedy and on the ball
my only niggle was that I couldn't upload a file to the site, I only managed to upload individual pages. that could be my error though.

excellent communication

"Very good NBM Welcome proces"

The Welcome process at NBM was very good. They took the time to explain the full process over the phone, and had an online portal where they responded promptly. Everything is uploaded to the portal which was efficient and effective. The only improvement I'd suggest is having online versions of the forms so that they do not need to be printed and scanned every time.