"on time and they know what they are doing"

yes they did well and i have recommended other person that i know that are not happy with the other companies services . yours is great

"Be careful. "

I’ve been waiting since December for parts. They call the day before to confirm the appointment. The day of the appointment they cancel. 1 month isn’t enough time to get parts. This is the third time it’s happened. I will be looking for another alarm company. Very dissatisfied. Such a waste of my time.

"Well Done! The installer was very friendly and"

The installer was very friendly and knowledgeable. He did a wonderful job and we are very happy with the service. The price was very reasonable too!

"Good system"

Good system, reasonable price for install and reasonable price for monthly monitoring.

"Pathetic and this is the last time I…"

Pathetic and this is the last time I dealt with yall.
Utterly horrible and disgusted and I will give you my reasons.
The lady who I spoke to told me take our services and you can do spilt payments like 150cad per month.
1.You know what the guy did when he came to my house yall charged me entire full amount on my credit card.
2.now my cameras are not working
3. Whenever I call yall each and every rep ask me security questions and will put me on hold for 5 mins and than transfer me to another representative.
4. When yall send your technician no offences to anybody on working slow like Joe Biden however he wasn’t aware of wat he was doing, even im going to get old some day but lack of competence was not appreciated I just procrastinated with him entire day.
5. I can’t view my clips or nothing bout my cloud details.
6.Im never in a million yrs recommending yall to anybody.
7. Now I changed my wifi connect and entire system is down and my cameras are not working when I call yall to fix it yall just keep on transferrin and wasting my time.
Thanks for nothing
God bless yall
Have a good one.

"We used to have that company and I’m so…"

We used to have that company and I’m so happy to go back. They are experienced technicians and they checked all my components to see if it’s working good.

"Worst customer service manager Matt"

Worst customer service - from the MANAGER NAMED MATT!!!
We are going to be out of town and our system is trouble shooting - he wants us to change our smoke detector batteries ! Not only we have very high ceilings and are senior citizens but I have told him that for more than 25 years we never had to change any batteries and maybe something else is trouble shooting - he did not care although we are going away he only wants to book a technician to come in 5 weeks time !!!!!
Rude and arrogant and won’t even listen to me and insists that I should change it myself ( a senior citizen ) -
Won’t even let me talk to some one who is higher than him in management so they can come sooner
Don’t use this company - terrible

"so far, service is ok."

Now, everything is ok.20

"The manager of sales was great and not…"

The manager of sales was great and not pressuring at all, and the technician that came out to do the installation was very knowledgeable, polite and professional

"Quick and helpful"

Quick and helpful