"Good service but bad customer service"

They do provide a great monitoring service BUT here is why they get a one star from me - they took my money, but can't provide a service and refuse to provide a refund.
1) We renewed another annual contract, but I noted to the sales person that we're going to move out of state
2) They processed our annual renewal
3) We moved to another state. I called them to move the service and was told that they don't provide the service there. I asked them to cancel our account and provide the refund for the unused service. They refuse.

"My call was handled beautifully by your…"

My call was handled beautifully by your representative, detailed and knowledgeable about the flood sensor devices.

"One star can not go lower"

One star can not go lower. Cold called me. They left an indecipherable message. I returned their call. I told them I had no idea who they were; rudely, CR said, “If we had called you [If?], we would have left a message.” “Did you listen to the message!” When I responded, I did but could not adequately hear or understand it. Nor do I have a monitoring System. CR rudely replied, “Then ignore it.” Suppose this CR represents this company; good luck to their customers!

"Moving to TMC was easy"

Moving to TMC was easy. Great support and the technician did a really good job walking us through everything.

"The representative was efficient and knowlegeable. He listened to the client's needs and explained each function added."

The representative was polite, thorough in his explanations, knowledgeable and efficient. The cost of a security system is the best price possible. There are many options for the homeowner to choose at what level they wish to add to the system.

"Easy system to use. "

Great system.

The response I received:

“thank you Gary”.
I’m not Gary.

"Easy transition from my current/old…"

Easy transition from my current/old monitoring company. I had to make sure the technician removed my old codes - he wanted to have me do it later, but he was able to do it before he left.

"Awesome services!!"

Awesome service. Great technician!

"Excellent service excellent price"

Excellent service excellent price

"Info was given precisely."

Info was given precisely.
Service person was very courteous.