"Excellent after sales experience "

Elise in the After Sales Department dealt with my query swiftly and professionally. Highly recommend Duration Windows.

"Review after a few years... "

I've used duration for a few years now and have received great service.

Today i spoke to Courtney about the requirements of my next order. I would recommend her to anyone looking to place an order. She is incredibly knowledgeable across a wide range of products, answered all of my questions and followed up with an email with all the details and brochures attached.
Very different service to what I am used to receiving from other manufacturers.

"Great product and great people- why go anywhere else?"

I have ordered twice form Duration.
This company and the people who work for it are simply great. From start to finish I have been met with informed, helpful, and friendly people. This shouldn’t be unusual but as we all know it so often is.
Dan gave me lots of help with window planning, Willow was always helpful with keeping orders on track and helping me with a window fitting crisis . Elise and Amber were also helpful. So a very good experience - thanks to everyone.

"Conservation style windows and doors"

We did a lot of renovation works in 2021 where Duration supplied bifold doors and windows for an outbuilding and Kitchen, since installation we have had absolutely no problems and are very happy with the result, I then contacted Duration windows in January 2025 for a piece of glass for one of the doors with a hole for a cat flap, they had everything on file and were very helpful and quick to provide the glass.

"I needed new handles to replace 2 that…"

I needed new handles to replace 2 that had failed after 10 years. Lucy Bonham in the after sales job did a great job in identifying what was needed and supplying them.

"Conservation Area Challenges"

I live in a conservation area, any replacement windows needed to be sympathetic to the house and area. I visited Duration Windows at a trade exhibition, the team have been great. I subsequently visited the showroom when I met Jon, who was able to identified a suitable option. He provided ongoing support throughout the planning process. Nothing was to much bother for Jon, he always came back quickly, when planning required additional information. Total professional and very helpful, I never felt l was imposing with all additional information requested. Order has been placed.

"Courtney was well spoken in her…"

Courtney was well spoken in her telephone manner/ very helpful and very prompt in coming back to me may I add.
Asked the right questions to get to the bottom of the specification we were pricing for.
An asset to your company

"Excellent service"

Excellent service, especially Willow Griffiths! thank you very much

"Rubber seal split "

Well we had a little issue with a rubber seal on a door which had split ,
I contacted customer help and Elise couldn’t have been more helpful 😃 thanks again !
Nick Elcock
Nicholas Graham Builders Ltd

"Willow was a great member of the…"

Willow was a great member of the Duration team to deal with and made everything simple straight from point of enquiry to the finer details of manufacturing specifications!
Was willing to make ammendments post order which was very helpful!