"Great Knowledge and Products "

Booked a showroom visit, Ken, the sales rep was incredibly helpful and knowledgable. The window and doors were fantastic quality - especially for the price. We ended up buying around 18 sash windows and some bi-fold for a Victorian terrace retro fit. thanks

"Excellent "

Excellent service, product and delivery, highly recommend. Ken was so helpful and knowledgeable

"5* Customer Service"

5* Customer Service - Duration windows

Amber, my wife and I would both like to say thank you for your time and patience with helping us finalise our window order. Nothing was too much trouble, which we truly appreciated, as you fielded numerous calls from us.

The windows we have received (1st part of order) are exceptionally high quality and we are very pleased with them 👏

"Willow - Excellent Service"

Willow provided excellent service, straight from the beginning and was very helpful. We have purchased many Bifolds through Duration. Great Customer service - Highly recommend

"Good service, good product"

The windows were of very good quality and delivered within the given time frame. What sets Duration apart was their attention to a couple of issues which were handled swiftly and without question. I particularly commend Vicky Neale who dealt with everything efficiently and with good humour. I would use Duration again and recommend them to others

"Lucy was absolutely superb"

Lucy Bonham was absolutely superb at dealing with a warranty request item. Only reason this isn't a 5* is because delivery of that item is next week but she has been fantastic throughout and kept me informed of each stage.

"Have used Duration for a few sizable…"

Have used Duration for a few sizable jobs and they have been very supportive throughout.
Many thanks Jon on your help and advice, much appreciated.

"After sales service"

If you want a good product with excellent after sales service you have to use Duration. Lucy in the office excellent and the fitting team very professional. If I could give more than 5 stars I would

"Three goes to get it right after a survey costing £850"

This is my third order with Duration for French doors with astragal bars. I wanted 2 sets for the same room and chose to pay for a survey at a cost of c£850, which I did not previously do.
The doors were supplied with astragal bars at the wrong height and with one of the frames that was 5.5cm out and necessitated a second visit to re-fit parts after around 5.5 weeks.
When the fitter came for the second visit the astragal bars weee insufficient and so he had to return a third time.
This is a development property and the 6 week delay has cost me time and money.
The survey was a complete waste of money and I have asked for a refund and for my email to be forwarded to the MD. This has not been done and I’ve not had a refund.
Incredibly disappointing and a complete waste of £850, 6 weeks of my time and hours of driving back and forth for the fitters (who said this experience is not uncommon).
Cheaper does not always equal better, unfortunately.

"Great after sales "

Great after sales
Just wanted to say what a great after sales service Duration provide. All too often this lets companies down but the after sales service provided by Lucy and her colleagues was exemplary.
Thank you Lucy