"Help was just an email away"

I am new to this company and had some trouble using the system. I reached out to ANNKE via email and communicated my problem. It took a few emails going back and forth before accomplishing my goal. I’d get same day responses about half the time, the other half was by the next day. Now, that could have been because I didn’t see the email (I’m not great at checking it regularly) or it took me longer to try what was suggested. I am now very happy and able to use the system.

"Fast and efficient"

Fast and efficient

"I bought an ANNKE PWR REC certified refurbished WS300 "

I bought an ANNKE PWR REC certified reverbished system type WS300, purely to test whether ANNKE delivers the promised quality and operation. I was positively surprised when I received the system. The delivery time was within a few days sufficient for my expectations. I was positively surprised when I received the system. The delivery time was within a few days sufficient for my expectations. In addition to this ANNKE system, I have tested several systems from other brands whose installation was more problematic and complicated. The WS300 is an excellent choice for private use and small businesses. The supplied software is simple but effective. However, I think that the user interface should be adjusted a bit with regard to the action buttons. You quickly make a mistake with the menu "Delete and Delete All" All in all an absolutely affordable system that does what it is supposed to do. Securing your domain where you should actually be safe!

Hans.C. Bulgaria

"Suivi de commande et échanges SAV"

J'aimerai rectifier mon avis sur la qualité des échanges avec Annke. Suite à mon premier mail, j'ai obtenu une réponse sur ma commande. Par la suite nous avons eu plusieurs échanges. Toujours des réponses adaptées et surtout une messagerie top. La traduction est directe dans les 2 sens. Franchement top et enfin suite à une erreur dans ma commande, proposition de remboursement. Pour ce qui est du matériel, j'ai fait les premiers réglages à la maison et vraiment très satisfait du résultat. Il reste plus qu'à les installer et finaliser les réglages.

"quick respond"

quick respond

"Support desk extremely helpful and…"

Support desk extremely helpful and provided confidence in my selection of CCTV system

"Good tech support"

Good tech support

"AVOID!!!"

AVOID!!!

Use a different company, had issues with the cameras from nearly the start, been months and months and they just keep stalling on replacing or refunding you. Try this, then try that, then try this again! cameras won't connect and HDD packed up and not found. Try a different power supply, you get no where. Looks like I will have to try a charge back with my bank.

Reply: I have tried all options you had suggested, sent videos and photos. Then you ask for more videos and photos! I have asked for replacements which you keep avoiding, so after that I’m entitled to a refund.

"Great customer service"

A great customer service, they always seem have the answers to the problems. Their response time is very quick, fantastic

"Great after care with very experienced…"

Great after care with very experienced member of the team, so helpful with any problems