"Do not use for elderly people"

I have set up a service for my aging mother. The service keeps stopping/interputions and I am forced to travel to my mothers home to reset boxes. The system is not stable, even though it is connected to a Rogers line into the house. They refuse to come unless I jump through hoops. I have had it for 2 months and it has stopped working 10 times. The service people have no tools to really help - and no live people to make sure the service is working properly. I will never use this group again. All they want is your monthly cheque and then you are forgotten - especially little old ladies at home.

"Give very stupid customer service"

Shipped the equipment first without checking if my address is valid.

"Text rip off savvy, formally tech savvy Savy used to be good 10 years ago…"

Text Savy used to be good 10 years ago now I would call them rip off savvy their equipment malfunctions and they don’t want to fix it. I call in and I get treated rudely do yourself a favour and find any other Internet provider stay away from tech savvy at all cost you’ve been warned.

"Worst experience ever"

Worst experience ever. Stay away from these scammers.

"20+ days no service ..."

Signed up before Xmas, activation date was Jan 8, multipl call ins, promise of service ... Two techs show up at the same time and leave after 45 min on Jan 15th ... It's now Jan 22nd, called in to ask why I have no service still in was told they are getting another tech out on Jan 25th...total of 8 calls into support ... Cancelled my service ... What's sad is the support, the people on the call just don't give a fck about you or lack of service ... Anyways this is not the same company of 4 years ago ... It's gone south .. never again .. worse than Rogers and shaw combined ...

"I waited for two weeks for a technician…"

I waited for two weeks for a technician to come and activate my service on the day of the supposed activation nobody showed up then I called to inquire, and I was told that my area is not illegible for the service that I requested
so they asked me to return the equipment that they sent to me and told me my service will be cancelled
in two weeks, they couldn’t send me an email saying we cannot serve you, but they sent the equipment and they made me wait and now they want me to print a label and do lots of work for them
it's like you went to a restaurant order a burger waited for two hours, and then after two hours the restaurant staff, apologize and say that they don’t have burgers then they ask you to come inside the kitchen and clean the dishes for them

"The company sell you home internet by cheating you"

The company sell you home internet with low price and they reduce bandwidth. So, you see speed is ok but it’s so slow. They cheat people by lower price. No trust

"The absolute worst service"

The absolute worst service. The landline rarely works and when it does, the line drops after a few minutes. The cable works only intermittently. It constantly lags when it does work. The internet is dead slow even though i pay for the highest speed. I have had the tech out several times, no improvement. They have promised me compensation which I have NEVER received. What a garbage service.

"Absolute waste of time"

Absolute waste of time. Sent me the hardware just to find out that my service has been cancelled. Apparently, they lied when they said they offer internet at my address. Garbage company, do not waste your time. Horrible customer service, these people do not care about their customers at all

"Just hung up with the most lovely…"

Just hung up with the most lovely customer service agent. Ordered internet for a new address and am looking forward to Tek Savvy’s Internet service :)