"Have used teksavvy for over 7years"

Have used teksavvy for over 7years! And unlike some FAKE reviewers who actually work for rogers, Shaw, etc. Please do not believe them. I can tell you honestly that I have never had internet issues. I have the 75mbs plan and the customer support,is fine.

"Find other provider at all cost"

The worst and I mean the worst customer service possible.Please let go of rude people fast and people looking for service look elsewhere if possible.

"No TekSavvy"

Customer service agents didn’t provide all the necessary information when inquiring and purchasing an internet package. There’s a lot of miscommunication between the provider coming to install the line connection, customer service agents on the phone, and the modem delivery company. It’s been the worst experience I’ve ever had with any company and wouldn’t recommend it to anyone.

"Thought that Teksavvy would be better…"

Thought that Teksavvy would be better experience than Rogers. So VERY wrong. The internet worked for ONE day, and then a tech from ROGERS came to fix it. Cancelled the service and they charged me for their 5 year old model modem. DON'T WASTE YOUR MONEY!

"Switched to teksavvy tv because rogers…"

Switched to teksavvy tv because rogers is trash and this isn't any better. Always crashing and have to restart, total crap!!

"Expensive and if you cancel service and…"

Expensive and if you cancel service and switch to another provider, they start to charge you for retuning equipment. It’s like they want to get back at you for switching.

"I contacted a support representative…Fatema was wonderful"

I contacted a support representative for TekSavvy regarding a problem I was having with receiving internet on my television. Fatema, I believe that I am spelling her name correctly, was patient and very helpful in solving my problem. She was professional and friendly as she assisted me with my problem. She’s a wonderful representative of TekSavvy.

"Poor customer service"

I found a different internet service that was cheaper and I called to cancel this service and the girl I spoke with was very rude. She was asking if I was sure that I wanted to cancel “even though I didn’t give them a chance” and then near the end of the phone call didn’t say good bye, thank you, have a nice day - abruptly ended the phone call. Sounded like she was having a bad day and had she tried to upsell teksavvy to me I would’ve upgraded but since she was rude about the entire phone call I decided against it.

"Worst customer service ever!"

I've been with TekSavvy for 2 years and have had multiple internet service issues and awful customer service. Just recently, my internet was down for almost two weeks. I made multiple calls to TekSavvy to fix the issue and was told the same thing over and over again - that it was an issue with Telus. Each call was dismissed as a "it's not us, it's them" excuse so I called Telus directly who confirmed that there was no issue with their towers in my area and that, according to my address, I should be getting service via TekSavvy. To make matters worse, TekSavvy claimed a Telus employee came to my residence to check the connection which never happened and this was also confirmed by Telus. I called TekSavvy immediately and canceled my service with them, and went with a new provider. They made no attempts to keep me as a customer and it was very clear that they weren't being honest about the situation. I advocated for a refund for all the days I went without service but based on their track record, I don't count on it.

Awful experience. I would never chose them again.

"Terrible customer service"

I’ve been a Teksavvy customer for over 10 years. We just opened the fourth ticket this year for the same issue after ignoring my emails for the last couple of months.

Their customer service used to be excellent but has been steadily declining over the last 5 years. No follow up, no concern that issues aren’t actually resolved.