"Tech savvy has very inexperienced…"

Tech savvy has very inexperienced technicians!! DO NOT USE THEM! Their work was sloppy technicians are outsourced and they will not stand behind their work. I asked then to come and repair a poor job and they declined to do so and sent me back to Cogeco. Supervisor would not even speak with me directly they left a voice mail. Very unprofessional service. Poor customer service and the internet connection was poor! I have since went with Bell Fibe for less money than Tech Savvy charged. I will never recommend this company to anyone!!! Beware of a poor messy installation!!

"They work, it's good, I'd do business with them!"

Ok, so I was told that my internet and cable would turn on at 8am, then I was told between 8am - 12pm, then I was told another time. I was a little frustrated but eventually my cable did work so now I have the wifi and cable working, and couldn't be happier! Honestly 5 stars and all the employees are nice but just that *one* tiny thing, I'd still do business with them. It was all a new experience.

"Got cable and internet threw them"

Got cable and internet threw them. Internet worked fine but cable right off the bat started cutting in and out. After calling them they sent me a new box and same thing. So i cancelled my cable after 2 months of it not working and was told i would recieve a credit for the time cable didnt work which was fine except for the fact a month and a half later the cut me off over 67 dollars and when i asked why i should pay it when i havnt recieved me credit for the cable the lady responded with "if u want internet back we need the 67 dollars and a month prepaid amd a reactivation fee adding upto 200 dollars in total and said its the technical service department to deal with my credit back.
STILL NO CREDIT OR CHEQUE BACK FOR THE CABLE AS OF TODAY!!! BY FAR THE WORST EXPERIENCE IVE HAD.no one has reached out to me atall. will never recommend them i get i owed 67 dollars but i cant see why i should pay when they owe me for over 2 months cable

"TekSavvy, we'll take your money, lie and screwup"

UPDATE: January 27, 2023
TekSavvy sent me a letter threatening to bill me for a modem I told them not to send.

They refused to close my account when I repeatedly, told them to.

I am taking legal action against TekSavvy for violations of the Consumer Protection Act and the Human Rights Code because the conversations were recorded, and they knew who I was.

UPDATE: January 11, 2023

TekSavvy has credited my account and I am now waiting on a response has to when they will send someone to pick up the modem I asked not to be delivered, which I received yesterday.


On Friday January 6, 2023, they said I would get my modem on Monday January 9,2023.

On January 9, 2023, I was told it would be January 11, 2023 and when I addressed that, I had to put their representative in his place because he had no business being in customer service.

It took three or maybe four requests to have the service cancelled, this prior to the modem being shipped.

Now I have to wait for my money to be returned because of incompetent staff who lied. I probably will not get my money back for two weeks because they want me to return the modem they sat on while my request to cancel was ignored and then they said they would mail a cheque instead of crediting my credit card.

After one call, I walked into a Rogers store and got my modem, a better deal and twenty minutes later had internet and TV for the same price as Teksavvy.

TekSavvy, we'll take your money, lie and screwup, and then make you wait to pay you back.

"I have had service with tecksavvy for…"

I have had service with tecksavvy for over 6 years. Once I cancelled my service with them I was changed for the hardware that I paid for during my service activation. Had to call them several time regarding the charges and they still wouldn’t refund me even though I sent the proof of the purchase.
This is how they treat their customer who had been with them over 6 years. I wouldn’t recommend them to anyone.

"Internet service is hot pile of wet…"

Internet service is hot pile of wet garbage

"Had to buy $400 router upfront in order…"

Had to buy $400 router upfront in order to serve whole house. No problem with that. Problem is that the signal is weak in some spots upstairs. Deal with it anyway. For the last 2 months the service drops daily, sometimes several times a day. These mostly require a manual reboot of the router (won't auto reconnect). Spent time with tech support, factory resets, reconfigure etc. Same end result. They won't exchange/buyback their own equipment that you need for their services. Expensive joke on me.

"Excellent service"

I've been a customer for almost 8 years, and had excellent service.

"They will use the terms of service to…"

They will use the terms of service to extort you.

"Ive had a terrible teksavvy experience…"

Ive had a terrible teksavvy experience forever but hate the big guys rogers and bell. Now that I can get fiber im done for good with them. They have total drops in service every 5 hours or every 30 minutes. Ive had interviews and important calls drop because of the inconsistent service.