"Terrible"

Terrible - they take your money and disappear

"The worst ever online ordering…"

The worst ever online ordering experience. Not only once but twice. I made the mistake to order again. They should be banned from doing business. The call centre, thr delivery service, thr goods, the customer service.. I have never come across such an unorganised group..I'd like to give them no stars. And on a special day..they do this.. I am speechless.. I'm not sure how they are even in business still.. worst worst worst

"Unreliable!!!"

Previous order - delivery was late (even though i paid a special rate for specific date and time delivery!). Today’s order which was supposed to be delivered on or before 5pm still has not arrived! All fnp numbers cannot be contacted! No replies in whatsapp! My advise to people considering ordering from fnp - spare yourselves from the headache and frustration! Stay away from fnp! Unreliable s**s of b*****s!

"Horrible Experience"

Horrible Experience – Ruined My Valentine’s Day!

NEGATIVE 100 stars!!!!!

I ordered flowers three days in advance to surprise my girlfriend for Valentine’s Day since I’m out of town. The flowers were supposed to be delivered February 14, 2025 between 0600 and 1700, but they never arrived! Because of this, my girlfriend now thinks I forgot Valentine’s Day, and she’s so upset that she won’t even talk to me. This has completely ruined our relationship, all because FNP failed to deliver on time.

If you’re thinking of ordering from FNP, DON’T—unless you want to risk ruining a special occasion or even your relationship. FNP is completely unreliable, and I will make sure to warn everyone I know to stay far away. Absolutely unacceptable!

I tried calling multiple times using the numbers on their website, but they kept hanging up. I also messaged them on WhatsApp, and no one responded. This is completely unacceptable. Terrible customer service, zero accountability, and a total scam!

I will report this company to my credit card provider for fraud. Do yourself a favor and DO NOT ORDER FROM THEM unless you want to get scammed and have your special occasion ruined!

"Terrible customer service"

Terrible customer service! Son ordered flowers in a pot for his gf for valentines. Flowers arrived with delivery man who was clearly outsourced with car full of balloons and flowers all over the seat. Broken flowers,
No water in pot so flowers had already started
To die, leaves broken and bouquet skew and not tied properly. After numerous calls & what’s app messages to FNP, still
No management called as
Promised. Finally
Got a what’s app to say the flwpers the driver took photo of looked ok to them…. Driver originally gave me pot with flowers which I refused straight away since dying and looked terrible. The other pot was better but nowhere up to standard the way they should
Have looked. Terrible customer
Service, will never use again!!! Clearly they don’t want to have repeat customers since they don’t care.

"Worst service. False N Pathetic"

One of the worst company on earth. I placed order for Valentine's Day delivery yesterday Feb 13th, 2025 08.30 am. By default the delivery slot provided was 6.00 am to 5.00 pm. Only default standard shipping was available and they charged me 59 dhs. Now I called and confirmed with the customer service team that my wife works in school and it closes by 2.00 pm. This call was made on 14th Feb 08.44 am. They said it will be done before 2.00 pm. They only processed and dispatched for delivery afternoon 01.18 pm. There customer service phone has been kept down and keeps disconnecting. So no one to attend to. It's already 3.00 pm and still no calls for delivery. They spoiled my surprise since my wife is closed and she is back home. Such a pathetic company. They charged more than 200 dhs for such worst service. If you can't understand the emotions and feelings involved in gifting, you shouldn't be in this business. Your actions show a lack of respect for customers' sentiments. Valentine's Day is about making loved ones feel special, and delivering a surprise at the end of the day defeats the whole purpose.

Shut it down if you can't deliver on your promises. There is no point in offering a surprise delivery service if you can't execute it when it matters most. Like in India we call this "Kacharaaa" company.

"My wife supposedly recieve a gerbera l"

My wife supposedly recieve a gerbera l
Flowers,. Unfortunately we recieve wrong order w/c is roses... i always place an order thru your app. But this time i got very dissapointed. I do not know how it's possible the riders giving wrong order to the customers.. that w/c is they sending the picture before they deliver.. and yet i'am trying to reach out you guys and none of you respond my message and calls. I don't deserve this item w/c we recieved last night and this is not worth it.

"Very poor quality of flowers"

Very poor quality of flowers.
Super expensive.

In the picture looks like amazing, once you get its totally different.

"feeling more frustrated with FNP’s poor service"

I am very disappointed with FNP’s delivery and service. My boyfriend, who orders from the Philippines, has placed many orders without issues. However, this time was different. He requested a specific delivery time, which FNP should follow, but the order was not delivered on time. Instead, it was left outside my doorstep without any call or notification.

I only saw the flowers in the morning while rushing to bring them inside before leaving for work. No one contacted me. Instead of feeling happy and appreciating my boyfriend’s effort, I ended up feeling more frustrated with FNP’s poor service.

"Terrible terrible terrible"

Terrible terrible terrible and the WORST customer service I have ever experienced