"Credit to whom credit is due"

I would like to acknowledge Stephen Da... and Lukasz Ja... at Intouch Accounting for their commendable efforts under challenging circumstances. The migration to a new IT system has undoubtedly presented difficulties, but I hope these challenges can be successfully resolved to the benefit of both Intouch and its customers.

"Good customer service "

Many thanks to Morgan Stokes for prioritising what was an urgent request on my side. His professionalism and 'can do attitude' ensured he was able to deliver.

Well done and keep up the good work.

"Pleasant to talk with professional advice to benefit myself and the business "

Pleasant to talk with. provided good professional advice i dont recall receiving before. someone who actually vared about looking after my accounts in the most beneficial way

"Business Advisory Team"

Spoke with Donna Slater today - one of the Business Advisors. Really pleased that she was able to explain what is happening with the closure of my business, and I really appreciated her following up and calling me back with further details to expedite the process. If the service stays like this I'll be a happy customer!

"The advisor is great"

The advisor is really friendly and patient helping me to conduct tax returns for the first time.

"My Intouch Eulogy"

A snapshot of Intouch's decline:
2018-2021 - Year end filed 3+ months before due
2021-2022 - Year end filed 1 month before due
2022-2023 - Year end filed 7 days before due
2023-2024 - Year end filed 3 days before due

2024 - June - The new portal that doesn't support dividends, takes 20+ seconds to load and is riddled with financial errors is forced upon customers with no transition period. Intouch fail to migrate most customer data; For example contract dates, day rates and names all gone. SATR's submitted on the old portal in 2023 are not processed and customers are forced to resubmit SATRs on the new portal after chasing for an update!

2025 - Feb - 8 months after giving notice - I am still here. Still waiting on handover documents. The portal still takes 12-16seconds loading in individual widgets on login due to a halfbaked setup.

The reviews here helped "run screaming into the night" is not just great advice but is raw catharsis. After mid 2024 any review over 2 stars is honestly dubious. No individual member of staff can salvage victory from the jaws of such widespread systemic failure.

"5/5 for first time contractors "

Great experience as a first time contractor. Shaunie, Donna, and team answered all the questions no matter how small (or seemingly stupid) to make the whole transition from lifelong permie to new contractor a seamless experience. Everyone I interacted with had in depth knowledge and the patience to walk me through the various aspects of accounting so I know what I need to do, when, where, and how. Happy with overall services, service delivery/response times, and the omnichannel experience. Would recommend to any consultant (or other professionals) starting their contracting journey.

"Closing down a limited company"

James Lee-Hindle talked me through the process for closing down my limited company. The guidance he provided was clear and concise and was delivered in a very professional yet personable manner.
He is a great ambassador for InTouch Accounting.

"Good service, a bit pricey. "

I’m pretty clueless when it comes to finances, so my questions are pretty basic, probably even boring for a pro accountant. But Emma Shale, my contact at InTouch, has always been super patient, thorough, and great at breaking things down in a way that actually makes sense. So why not 5 stars? Well, the accountants seem swamped, and booking a slot can take days, especially around deadlines. As a solo director with just a few invoices a year, the cost vs. value doesn’t quite add up for me. I don’t mind waiting, but if that’s the case, maybe make it a bit cheaper?

"Dreadful service"

Got my accounts by January last year (so a 4 month turnaround) This year I've been told it will be mid-March - a 6 month turnaround - that is how bad the service has gone at InTouch. But how do I run a business half blind?

I feel so sorry for the people working there - the IT systems are a shambles and they will probably never recover from this